What is up with the long hold times? 30 min+ they must have cleaned some house there recently!
8 replies (most recent on top)
it has certainly got worse. horrible wait times. they do not care about CSAT. They care about $$$.
my manager is riding my a$$ about keeping wrap time down... stop calling so i can get a break.
@zwx same experience when I was migrated from Checkpoint to SecureDoc. I called TC, was routed to India, the person walked me through the same basic steps I had already tried with the VRU, then transferred me to someone stateside who fixed it in 1/3 of the time I spent on the phone with India.
Efficiency at its finest.
Co-worker of mine was dealing with this today and said they got routed to India who didn't have the 1st clue on how to resolve the issue. I guess WF cut a lot of jobs in tech support to save money but didn't calculate the loss of productivity that it would create.
They care because they’re being paid to do a job and can’t right now.
It’s called pride in doing a job well regardless of what you think about mgmt. imagine the productivity if everyone took pride in what they do instead of bi-----g or putting down people who do have a sense of pride
It's probably due to certain Teamworks search functions breaking.
You still get paid every two weeks right? Explain to me why you care.
Oh yes! I had such a long wait time and both the times my call went to India and they didn’t have a clue what I was asking for.