did they lay off the whole bunch? d@mn the hold times are horrendous
11 replies (most recent on top)
Wait, does everyone's password expire at the same time? From a Technology Connection perspective, that's just stupid.
@1ubc You're obviously not aware of the new password policy.
Stop acting like you actually know what's going on here.
LOL, this cracks me up. What, did you all forget to change your password last week even though you had the pop up stating it's time?
Nothing has changed in regards to hold times a day after a holiday.
24 sla, lol.
EXT customers are not calling tech connect.
Why would you call tech connect if you already solved it?
I was on hold for over 20 minutes.
24 hour sla. for what? once they escalate something, SLA depends on the sev of the ticket. 24 hours is nothing unless it's a higher sev ticket
Had to call tech connect after the Winmagic/SecureDoc conversion. 1st level who was obviously in India couldn't do anything but walk me through the same steps I had tried 5 times already. Then she cold-transferred me to a domestic rep who was able to help me.
I spent an extra 5 minutes on hold, 10 minutes talking to someone who couldn't help me (most of that on hold while she obviously asked someone else what to do) and still had to be sent to a US-based resource who fixed my problem in 3 minutes.
If that's Charlie's definition of efficiency we're in a death spiral.
Its awful! I waited 16 minutes. This is how employees are supported?! SMH.
Its fairly bad right now. If it isnt a quick prescripted fix you may have to research your own solution and write out for them how to solve it for you like I had to.
They are transitioning to India so you will not be able to understand what they are saying and they will not be able to solve anything that deviates from script.
There’s that customer service for you. With layoffs, it is only going to get worse. I’m sure external customers are going to love it.
They have 24 hour SLA too, so good luck once you get through.