You don't let conditions in retail go on like this if you have any care for your employees. Your decisions have created mental and physical fatigue. Each day is longer than the last with no light at the end of the tunnel. We have shared our feedback with our DMs. We have given our all to overcome your obstacles. VPs if you want to know which DMs matter it is easy to see. If your DM is silent then they are the problem. Silence and complacency shows their lack of leadership. They rather keep quiet than "make waves". Everyone is afraid. Treat this like a duty to act. If you don't try to improve conditions in the store than you, I say, are part of the problem. This includes SMs, GMs, DMs VPs and APs. If you haven't had direct face to face conversations with the front line reps than shame on you. You lead nothing by pretending all is well. Your parents taught you better. Adjust store hours or close on Sundays. The stress is abuse. You as people leaders have 2 jobs: Have successfull metrics AND take care of your people. Miss either and you fail. You are failing. Is your next call about metrics or people? How about the call after that? Do you want to ask a scary question? Ask the SSs to rate their job satisfaction on a scale of 1 to 10 like a store survey. See what score you get and pay yourself appropriately. It's time to open up the conversation about this. A simple fix starts at the top coming from Hans and sounds like this, "How do we fix the store problems?" Silence is weakness.
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Have the DMs each run a store as the only manager for 3 days with 3 reps and see how fast changes are made. And no bluesjeans calls to hide from the sales floor. I want to see these metrics and hear how excited they are to go to work each day. Do this the 1st week of each month until we are fully staffed. You will never see as many "family emergencies" as you would then. Come on DMs show us what you're made of!! Don't worry we will have a part timer take your calls. Same impact.
I wouldn’t be able to look employees in the face if I knew I was stabbing them in the back. COVID was a perfect scenario to hide from the people that got the biggest losses. I can’t remember the last time I had a 2 way conversation with anyone one higher than my DM, even then I rarely see/talk to him either. KB INVISIBLE, MM INVISIBLE, it’s sad to think that they know they are screwing people and they won’t even interact and at least acknowledge it.
I honestly think that will not matter, it will only speed up whatever plan is in play.
Cripple the stores on may 2nd
Take a stand !! We need to be the voice of the voiceless
Sms and gms speak up all the time– because they are in the same boat as reps– long story short if you actually work in a store the above leadership isn’t listening to you since they reached their job by telling everyone want they want to hear and not the facts!
You want to make a difference and send a message? Sunday May 2nd, a Callout for everyone in the stores. Use your emergency time or PTO. It can’t be rejected nor questioned. .Shut down every store across the country. If you want change it starts now. Spread the word. Organize. Make it happen: Show them we mean business!!
well said OP!!
Fix store hours or close on Sundays! This is the only way for our current staffing situations to make sense. It is a horror show at the moment, and creating some very unsafe situations.
I mean you have a point. How do you feel that leadership cares when they allow such misguided business practices.