I used to think that phrase was so silly. Like okay every business has people what makes the people at wells so special?
These recent months have shown me what that meant. Wells was a place you could work, make decent wages and go home to your family at a reasonable time. It was a place that you could recommend to a friend or family member in good faith. The people helped facilitate relationships with the community which helped the bank grow.
We don’t have that anymore. We have the stench of scandals past and now nobody wants to be here anymore. You’re either worried about being laid off or working investment bank hours for retail wages. How am I supposed to build a relationship with a customer when I don’t even know if I’ll be here in a few weeks? Why recommend a way to improve my area when my job is probably going to be in India by next year?
Some may blame chainsaw and he is no saint but it’s the boards fault. They’re so obsessed with having the cap lifted quickly that they hired a man who clearly does not care about the company long term.
If anyone asked me to identify the day wells went down it would have nothing to do with fake accounts. It would be the day we went from team members to employees. Employees look out for themselves and make sure their job is done. Team members are connected and part of something bigger. If people are no longer the competitive advantage of Wells Fargo..what is?