Just like many of my peers I applied at Wells because I wanted to work there. Over the years we went thru ups and down and we always came out of it to become better team members and serve our clients. However this time everything is just much different. And I get why the company is doing “cutting cost” pushing “Digital services” etc...
BUT how are we providing our clients a seeming less experience with 1 teller and having the line wrapped around the bank and also 1 banker. Now closing on saturdays and closing for lunch. Due to staffing issues. Meanwhile customers screaming “hire more people” me “ we are firing people” my direct “log the complaints”. Wait what??? Now how does this makes any sense?? It doesn’t. We are not Chase but soon we might as well be called Chase Fargo.
Innovation.... we said that “We want to be leaders in innovation” well I am sorry but we are copy and pasting what other are doing.
At the end of the day nothing will get done and everything will go down as planned if your name is on that email your getting displaced.