Thread regarding Wells Fargo & Co. layoffs

It’s a useless role that needs to be cut. I see this as a BM who asks for guidance because things frequently change. They don’t do much and then complain when asked to assist with questions from me and my team that could help my branch. Pisses me off that they feel their job is to tell you to look up an answer versus be that useful resource. I’ve been surveyed recently and heard other managers have been on the role of their RSP. Hopefully upper management will figure out all the RSPs do could be done other ways and help with our bottom line. Makes you wonder — What do their managers do? Lol

The RSA’s are a product of the failed San Francisco public school system. Period. The wonder is not that these poorly communicating and lightly educated people exist... it is that they are placed in a visible role which necessitates both personal organization and communications skills.

The real asset which the RSAs bring to the table is that they actually are at the level of most customers who still use branches. Get rid of RSAs by moving them into teller roles. Aptitude and education aligned to job. Knowledge, social skills and communications abilities aligned with customers. Cost cutting is automatic.

All aspects aligned in perfect synchronicity.

RSA Sighting (not “siting” : ).... don’t get me started.

These folks perform no useful role, least of all communications. With all of the cost cutting and job loss in the meat of the organization why can’t we seem to remove a role which actually performs no useful service, reduces communication, increases miscommunication and has no measurable performance whatsoever.

In an era of cost cutting it would be a win/win solution to eliminate a role which provides no value while managing to negatively impact all branch functions.

Is there anybody home up top?

BM2 here, I haven’t seen an RSA in over two years. Prior to that, I would see an RSA once or twice a month. I’m general, the communication between an RSA and myself is poor. Half the time I don’t understand what is presenting presented (their grammar is poor) and end up having to call my regional leader for clarification. I would be fine if this role is eliminated in exchange for more in-office people.

Plenty of fat to cut... clearly mostly in the branch system. I am learning so much here about why we are so dysfunctional. I work in technology and struggle to make a difference, but tech is hard and branch banking is simple shlt.

When I read how poorly the branch businesses are run it is totally demoralizing. It’s like they are on vacation every day. Unbelievable. Perhaps we need to sell the branches as well. Just do not see what... if anything... we offer to clients,

I’m gonna agree, the RSA’s need to go. How I know this?! It’s because I used to be an RSA and I left the role because it wasn’t challenging in the least bit. Not sure how the other RSA’s can stand the fact the role is generally not respected nor challenging but after two years of doing this role, I was sure I dropped a couple of IQ points.

If WF is reading this, this group can be pruned.n

I know nothing about this role so I called my manager to see if our branch had an RSA. To my surprise, we always did but this person never shows up. Apparently, most of the comms are done via email and phone calls. I think this RSA team needs to be pruned because they seem over paid for what they do.

Regional Service Advisor SIGHTING

Many years ago, I tried to become an RSA but didn’t get the role. I was a bank teller and befriended an RSA to learn more about the role. IIRC, the RSA is a liaison between corporate and the branches. Their role is to provide guidance to help align corporate objectives/messaging and ensures the branches we’re doing what they were told. I thought this job sounded very “executive” and a step up from my job. I never got the role but it’s probably for a good reason. For one, having seen the RSA’s work, it’s no other than a secretarial job where information is provided through (long) PPT slides, phone calls or email.

I’m sharing my experience here to help us understand their absences. It’s truly a role that doesn’t require them to be at the offices but it’s also a role that can be replaced by a newsletter. I can’t imagine this role being around for any longer. Similar to the OP’s story, the RSA I met years ago drove a VERY NICE Mercedes SL550 and was one of the reasons why I thought I wanted to be an RSA. It surely beats driving a Corolla I can tell you that much.

I have no idea what these people do, if anything, but what I do know is that other groups routinely think that my group "just sits around" because they have no idea what our job is and aren't monitoring us 24/7. It's an easy assumption to make, but does means it's true. Either way, rest assured the 'dead weight' WILL be found over the next 2 years. No one is safe, and every single employee will have the justify their role, or have a manager above them do so.