(...) People still come to corporate stores in 2021, Why? only some team in the company that thought of this retail system with understaffed stores is beyond belief! The customer base that frequent store are uninformed and are hanging on ways business was done 10 years ago. Verizon should be ashamed on what’s happening in their stores. And I have to admit, I find it ironic of customers who pay $300 plus for 4 lines of service and still frequent these places in2021
___
I agree, it’s incredible what’s going on in stores.
6 replies (most recent on top)
Depends on the store all are treated the same, but some are differen't. Ive worked in stores where the customer base is 55 plus and have money and they like to be walked through everything. I've also worked in areas where its 35 and under (mall locations and others) and its easy to get them to do things on their own. The first type of store is suffering hard right now. The second type of store is just saying make an appointment or do online order and they are fine with 3 reps a day.
You know all you have to do is manage the appointments right? You can run a store with 3 people all day we’ve been doing it pretty much stress free for a while now
https://www.thelayoff.com/verizon-wireless
It’s anyone’s choice to work at and a customers choice to go to one.
The DATA is clear get back to work...
This isn’t the teachers union.
Try telling this to someone who works in a store. We are understaffed beyond means and run on 4 people when we used to have 9. Same traffic as if covid never happened in even California.
Get rid of the stores. They serve zero purpose. I don't know anyone who goes into cell phone stores. Time is money. And those stores are massive time $ucks.