~20 yrs at WF
Rant incoming as I'm frustrated being constantly told that we need to cut people because we're bloated and have more people to do the same job, no sh–, it's because all across the company we have manual workarounds on top of manual workarounds. You cut people and the only thing you lose is experience and knowledge, plus that task takes even longer which will negatively impact the client. We've been asking for tech upgrades for years and instead they bought back like $50 billion in their own stock, which only benefits the people at the top where their bonus' was often tied to stock performance and just artificially and temporarily inflates the price. We're tired of being told to sacrifice - work extra hours, nights, weekends for the client only to be told we're not doing enough and that we need to pick up the pace, while the top still cashes their bloated checks and bonus $$$. We're no longer team members and it shows.
We need to go back to where the employees are #1. You treat us well and give us tools to do our job - we in turn pass that to the clients who has positive experiences and that in turn means profits and that in turn attracts people to purchase our stock.
Sadly new CEO but same shortsighted plan.