It feels like Wells has lost the plot again. Now the new obsession is nps and COMPLAINTS. How many complaints did you log today? Why did you not log more complaints? Do they deliberately want you to fail?? I’ve seen this movie before and I DON’T like the ending.
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Where have you been the last 4 months on COVID leave!!!!
So you’re complaining about complaints...
The complaints push was just such a negative thing and I found it discouraging. While I understand the need to file a complaint if you hear one, to actively seek them out and look for things like negative body language or tonality was ridiculous IMO. Why not have a positive words report, logging the GOOD things customers say?