The new CEO said he would cut 10 billion from the budget and that would include people. I'm not surprised. We all knew this would be coming. I'm surprised so few of us were micromanaged while so many were not. Maybe if they micromanaged every department like Customer Service, the lay off numbers wouldn't be so big.
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My hat is off to everyone who works in any of our Contact Centers. That is not easy work. In my LOB, I have frequent opportunities to talk to the people who service our online customers. You are all top notch. Thank you for doing such great work for Wells Fargo.
There is a shortage in our Contact Centers if it was not for the Pandemic the CC would also be affected. The shortage is soo bad we had to borrow Personal bankers and we are still hiring during the Layoffs. No matter what we are still on our toes.