Thread regarding Wells Fargo & Co. layoffs

I have been updating my LinkedIn and ran across several posts sharing announcements by new employees in India, all of which started this month. This in turn led me to search for WF jobs in India and it was a lot. I can’t see any from my LOB yet, but doesn’t mean it isn’t around the corner. It is demoralizing, but encouraged me to start my job search.

The WF page on LinkedIn continues to congratulate them as they should, but it is such a slap in the face for those who are displaced in the near future.

“we partner with and have no communication issues since we, you know, work with them and dialogue to make it effective“

mmmm... no communications issues, you know, partnering and verbing nouns with and, you know, dialoging with them?

Classic...

EGS are like robots that had a bad prgrammer; maybe if someone can fix the program to make them more skilled/knowledeable, and improved communications, that would certainly bring them to a minimum US worker level.

Perhaps it has been determined that there are too many Chiefs and not enough Indians. One way of addressing discrepancy.

Thanks for the clarification.

It's a shame that your upper management has hamstrung your group that way. We fought long and hard to get our partner team to be as functional as it is.

All the complaints about them only being process followers are accurate, I've just been on enough teams to know that's prevalent in the domestic side as well.

@1wbm. Please read my entire post again, absorb that I’m not putting the blame on the people in India, and then I would hope you report back with a more fair response. I will add that our management team has limited our communication to email only. And there are many more LOBs at Wells Fargo than just yours: banking, mortgage, brokerage, etc..

I reread my post and it is a truthful representation of what is happening in our department. It’s not pretty, but it is what’s happening. Part of the problem is that upper management does not understand the complexities of the work. They have tried to split off one piece of the work and break it down in to a simple “steps 1-10“ process and send that part only to India. That part of the job intersects with work being done in the US. One simple error in India clogs the bigger picture here. And we are not allowed to pick up the phone. And there IS a language and cultural difference that makes it all that much more difficult, not saying it’s any one side’s fault.

If your goal is to support the process, my recommendation would be to listen to what difficulties other teams are having and then try to make concrete recommendations to improve the process.

I had nothing against the Indian people but I have 5 years experience working with off shore and you get what you pay for. Overwhelming amount of production problems as a consequence of the offshore shoddy programming. Some of them are difficult to understand over the phone and 5:30 am meetings four days a week. Some do good work but many do not

My experience with EGS has been unimpressive... they tend to just check boxes and do not think out of the box. We have ended up redoing most work that we gave to an EGS person. There is also a high turn over in the EGS group as they leave once they get any experience to more lucrative jobs.. We have had a tonne of risk issues and data security issues with EGS this is why no data is allowed to be stored anywhere but domestically and all EGS personnel have to use virtual terminals.

"We can only communicate with India team through email, so no fast response on urgent issues that involve high $ value risk. Total nightmare actually. We spend all of our time correcting the mistakes."

What you're saying here is you are a terrible communicator, like to blame India for anything and everything and are part of the problem.

My current team has had EGS representation for the entire 7+ years I've been with them. We talk to multiple EGS teams that we partner with and have no communication issues since we, you know, work with them and dialogue to make it effective.

There's multiple channels that you can use to communicate with them if you'd put forth just the tiniest bit of effort instead of feeling threatened by them constantly and trying to prove their uselessness because of it. Are some of them horrible? Yes, just like plenty of US team members are horrible. There's plenty of capable and quality people over there as well.

CEO Charlie's focus is short-term. Cut costs, outsource to India, rev the layoff chainsaw – anything and everything to juice the stock price so he can take his profits and move on to the next job.

@1qcb: That is what our managers always used to try to tell us but it is total BS. It’s Wells Fargo’s fault, not the workers. Wells Fargo’s systems and structure are not sophisticated enough to handle splitting a department’s workflow between two countries. Not even close. And terrible miscommunication and mistakes due to language differences. We can only communicate with India team through email, so no fast response on urgent issues that involve high $ value risk. Total nightmare actually. We spend all of our time correcting the mistakes. Sometimes you can waste a dollar trying to save a penny.

Have worked with EGS team; poor experience- they just check box; not thinkers... Wells Fargo is making mistakes to build EGS in India and it will suffer later. We shall see

Why don’t they just tell truth? They are a fraction of the cost, drives up stock price, pads executives pockets. Quit with the BS

My EGS colleagues are better at their technical jobs than my US colleagues. I understand people feeling threatened by the possibility of their jobs transferring offshore, but let’s be honest about things. EGS is good at what they do.

EGS organization is total c-ap. Worst quality of code ever.

Most things that go to India come back in-house. They are not the backbone of the company and if Wells Fargo thinks that it is, well you get what you pay for. They will have huge risk problems. What a mistake.

Huh! Not surprising, but creepy to see what and how they’re posting in other countries. Thank you- I wouldn’t have seen that on my own.