Sooo are we opening back up on Sundays ever or what? My guess is permanent 10-7 Mon-sat nationwide. What’s everyone else thinking?
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They also manipulate the 1 to 1 ratio stated on the sign on the door. So, the store has 7 reps 2 managers thats 9, the sm at the door will let in a family of 4 and will not regulate the people that follow .For example, he also counts the 2 managers thus 9 employees or 18 people at one time. Thats just too many people one day last week we had 22 people in the store. Not a safe environment in a pandemic. I've also the reps that greet do a better job with the 1 to 1 ratio. They are also allowed to wear t shirts? Believe me,they are not outside for the whole of their shift either I don't like too see anyone get rifed But these people have to get on 1 page and to be honest on the safety protocol for the employees in the store. Unfortunately, the culture is for them to delegate everything and not do much. So that's why they greet or they wouldn't be doing much everday!
So someone help me to understand why Verizon is paying managers to be door greeters all day long ? There has got to be a more cost effective way since working the door is never going away. Hmmm seems like some good ole fashioned RIF’s are needed in all the manager roles. Adios juicy juice drinkers.
What a sh@tshow the retail stores are going to be in the 4th quarter. So they reduce headcount prematurely instead of waiting to see what employees will take or accept WFH telesales or customer service jobs . Wasn’t that in itself going to reduce headcount ? That was just a backwards dum dum move. I know I know it’s part of some master plan. Oh yeah and what about the parents that will have to stay home again because most schools are going to remote learning ? Be prepared to work non stop in the retail stores because there will be even less staffing...great for morale huh? Anyway yeah the hours more then likely will be 10-6 no Sundays because not enough staffing of course.
we work for a follower not a leader look at the other major carriers they are open on Sundays.
I think it will stay 10-6 Monday thru Saturday and closed Sunday. They reduced headcount in a lot of store now have enough to run one shift. 9:30 to 6 with 30 min lunch. They may push to 7 but I don’t think anytime soon
Sundays cost too much. before then pandemic there were a number of stores that were closed on Sunday mostly inner city locations near a business district. Clearly retail corporate stores are not important. That's what they have resellers for. I wouldn't go as far to say all corporate stores will be closed on Sunday as some shopping centers do have minimal hour requirements for their tenants. Of course they might just convert them into indirects.
I think we will start opening on Sundays into November thru December. Then going back to Monday thru Saturday in January. You're right about Sundays. It seems the nasty and miserable customers are a higber % on Sundays. Our location seemed get lower scores on surveys on that day. I've checked the scores from Sundays before the pandemic. Lastly we're starting to get pushback from customers about touchless! One woman said why I have to go thru this to get i to her account, and why no one will tech her phone while touching it? Explained tech coach and the u fixit locations,she wanted nothing to do with it .Verizon has done a very bad job in the last few years in communicating that there are no techs in the stores anymore and what the customers should. Change doesn't energize our customers!
I hope so, vzw made me start to hate Sundays. Years ago family’s would come in for new phones. So you had multiple upgrades plus opportunities for pull thru.
The last few years it seems sundays were just angry problem customers one after another. Or aholes who just needed a phone and nothing else cause it was “an emergency” and they “had to have a phone” for work. But they will buy the accessories from Best Buy.