Thread regarding AT&T layoffs

Newby AT&T feeling handicaped

thats why, AT&T Need to know their new business, in/ out.
had a particularly frustrating experience when the HBO Now app on his Samsung TV automatically changed to HBO Max but locked him out, claiming his internet service provider was not a provider of HBO Max. Since HBO Now is no longer on the Samsung App Store, he lost all access to HBO and was told by customer service he needed to cancel.

Anecdotally, I could not download Max to my iPhone until I deleted all HBO apps off my phone first, since it seemed to think the apps were the same coming out of the App store and urged me to “Update” instead of install, despite the update button doing nothing. If I were a standard HBO customer, I would likely have assumed this was not a bug, but a feature and believe that Max and Now shared all the same content (which they do not).

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| 895 views | | 4 replies (last June 1, 2020) | Reply
Post ID: @OP+15edhBCy

4 replies (most recent on top)

https://www.digitaltrends.com/movies/hbo-max-launch-failure-frustration-problems/

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Post ID: @1kyf+15edhBCy

Yeah I would dump att life is too short.

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Post ID: @glp+15edhBCy

Sorry for your loss OP. I would recommend dumping this company and switching to one that is more professionally managed and values its customers.

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Post ID: @bif+15edhBCy

Look, we rolled out HBO Max the SBC/AT&T way. If it is 65% correct when released that's close enough. The AT&T mind set is "where else are they going to go" and is a hold over from the regulated utility days when they could get away with this. Unfortunately, this will not work in the real unregulated world!

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Post ID: @qrk+15edhBCy

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