Installed HBOMAX now my DTV app is not working

I know, I already asked myself, why did I install a new piece of software from ATT.

First, when I installed HBOMAX it asked to use my tv service login. Okay with me, but it did not use the correct one. I manually entered it and got in and logged out. Started up the DTV app and was presented with the HBOMAX splash screen and noticed there was a little delay before the guide was displayed. I have since tried to use DTV 3 times and each time I had to close the app and restart it one time for it to work.

Now the DTV app does not work at all. It sits and spins waiting for the guide. Now I have the pleasure of being on hold for this shltty customer service. I have been on hold for 20 mins.

I am still waiting for the call back on an escalated DTV app issue that I opened 3 weeks ago. I could not watch several channels, received an error on the iPad but it worked on my phone. They gave the same lame excuse When this has happened in the past. Something about an issue with local broadcast something or other. I pressed for their ATTUID they would not give it. Also asked the same for the manager, no response. I asked very specific questions about the issue. Absolutely no response.

It is hard to believe leadership is not aware how bad things are and did nothing to prevent it from getting to where it is today. They really needed to fix the customer service before rolling out new products.

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Same thing happened to me. Last night, I installed HBOMax and this morning no DTV. A hard reset (press red button) resolved my issue.

Haven't tried Max myself yet, but if there is an option to not use your DTV credentials, try using a different email address as the username. Years ago I had DTV and Digital Life, and the system couldn't figure out what I wanted to log into, so it put me in a loop going back and forth between the pages saying, it looks like you want to log in here.

Once I changed the username to a different email, problem solved. Worth a shot to try I suppose if it will let you.

that was your 3rd unforced error, gameover@attsuckers.com

I just finished my call with someone overseas that I mistakenly thought was in the US. Great phone connection and no accent. In the end she could do nothing. She has access to no troubleshooting tools and only at my request did she even attempt to search a knowledge base and came up empty handed. I search the net and get tons of hits on the error and not one has a solution. Tons of the matches in the DTV forum where nobody posted a solution. Unbelievable!! I made it clear this was all unacceptable and this is one reason why customers are leaving by the MILLIONS. On top of that, but no surprise, my escalated ticket from weeks ago has no update. How does anyone in this company find this acceptable? I told her if this poor service is a result of the company running on fumes that is one thing but if this is the way it has been now I know why people are leaving by the MILLIONS.

I was going to say call ibm customer service but the previous poster is better so call Accenture. Stankey knows you don’t need that dtv app anymore now that you have hbomax. The hits just keep on coming from att. Lol

call Accenture Technical support Bangalore Contact Phone Number is : +91-80-41970000.

Amazing, still on hold for customer service. I decided to uninstall HBOMAX - my DTV app is now working again. Can this be particular to me or the way I have a different DTV login than the one that MAX initially auto detected or does MAX have a major issue?

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Installed HBOMAX now my DTV app is not working

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