T says newer fiber overlay areas not performing as expected. It’s a joke I see fiber in areas for over 2-3 years and most customers are on 1950,s lead cable with cronic trouble! I mentioned to the cust that fiber has been available there for years they said no one ever contacted them about it!!
Can’t blame the fiber for the company dropping the ball miserably!
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A big problem is our low low quality vendor support. You got customers calling in with internet trouble and the agent doesn’t even bother to see if speed or fiber upgrades are available!
So we get the service call and most often they could’ve been upgraded on the phone. In those cases I’ll get a real employee on the line to speak with the customer, get them their upgrade and schedule a future install. Not hard.
It’s been this way for years. Happens all the time. But we must be saving a bundle farming it all out!
AT&T only built as much fiber as they needed to pass a certain number of homes as required as part of the deal approval for buying DirecTv. That's why on July 2019 they shut down their Project GigaPower term OPTs they hired starting in 2015 to do the build out.
Now Comcast continues to add fiber in large metro areas and continues to have a 3X advantage over AT&T in broadband and Fiber.
I had fiber to my house and for about six months the speeds were great 900mbs up and down. then after six months the best was 500mbs up and 110mbs down. its stayed that way for three months straight with the up slowly going down to around 200mbs. att doesn't promise any speed with their fiber so why build it if they won't stand behind. I cancelled and got cable now I am guaranteed 200 up and down and it has stayed that way so far after a year. got to go with the company that stands behind their product and that isn't att. no way in hexx was i going to call support and waste precious minutes of my life with att. att needs to get their act together but maybe I wasn't a customer att wanted anyway.
same in South Florida.
Not limited to California. Seems to be the norm everywhere. Too busy trying to be “content providers “ instead of communication company. Vision is a joke in this company