10% of CDKi to go - The cull has started
1867 replies (most recent on top)
The more you see Tom's wonderland, the more you believe, that the whole thing is some kind of crusade, and might actually work - at least for some of them. You might wonder though, what kind of dealer should use that insane agglomeration of useless programmes in the end, let alone being supported using them.
Sounds legit...
They're not going to dig staff morale our of the gutter any by trying to pretend the problems they've created don't exist. Corporate gaslighting at it's finest.
Well, according to the Town Hall of today, we're doing extremely well, guys.
Customers are all very, very happy with our service.
The importance of working seriously, few words, no announcements or proclamations, with professionalism, without chasing easy earnings. The importance of respecting work and people. This makes a company great ..... and this is not a slogan.
I see Keyloop’s job advertisements now contain the phrase ‘ Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability’
Contradiction of the century
I have been contacted by keyloop support, asking me if I would return to work in support team, they need experience in rev 8 and drive. So once I had picked myself up off the floor and could breathe from all my laughing I politely said No, you have screwed up the company, support and a lot of peoples lives. Hitting the end call key gave me great satisfaction.
When Francisco Partners bought Keyloop, I was excited that we were getting a new CEO who could make decisions. Instead, we have a CEO who treats people like s**t, has created an expensive empire at the top and when the man does make decisions then he’s usually undermining one of his team. What a way to lead by example. As for the KLT, maybe start working as a team and give us more strategic direction than platform and €500m. Suggestions: stop buying companies that you can’t integrate and you just break, start holding the correct people accountable for bad performance, provide us with IT systems that are workable, stop cosmetic employee culture initiatives (just so that you can post them on LinkedIn), start putting people first, and stop interfering with your Glassdoor rating. We’re burnt out, miserable and most of us wish that you made us redundant in the summer. All I want for Christmas is a new CEO and some true leadership.
The Telford office has been permanently closed for the past 3 months.
Closing all U.K. offices? Where the he-l did you hear that? Sounds a bit fanciful.
How bad can support get until the people in charge are fired for absolute incompetence. Performance is at a 30 year low and the poor analysts are taking the brunt of extremely poor KLT and senior management strategy. The customers don’t deserve this rubbish and why would they pay their monthly support fees to wait weeks for help. Backlog huge, SLA a joke and customer service is a disaster. So very very sad 😢
latest heard it Keyloop are closing all UK Offices just leaving the hosting centres.
I remember the good old days in Newbury when you walked around and meet many people who you'd spoken to or met.
Goodbye Hungerford, Telford, Bristol and Belhlshill.
Very sad for all the staff and customer, and we as customers are still paying the say amount for the vastly reduced support fees
Been confirmed that UK has enlisted a Third Party recruitment company to employ EX employees to help Tier 2!!!
Rumour is this is short term at £400.00 per day.
Guess who is going to coach them on latest products?
Up to date KLT have not admitted they have made a pigs ear of things.
Nice respect from KLT to current and former employees.
Thank you KLT for the miserable merit rise.
I was brought up to respect people, unfortunately I cannot respect the KLT.
Not only do I think of my colleagues who are in this mess with me, but being deeply customer focused, I feel for our customers.
Is there a Santa Clause? I do hope so!!!!!
Now here we are ..... keyloop is in LOOP.
Mortgage monthly payments and bills to pay othetwise I would run as fast as possible from this company. Blind way of conducting a renumerative business. This is a gold mine where KLT is doing their best to make it fail.
Overall, it's just such a shame! Good people, who lived and breathed passionately.. the good products, good setup, good product, and good customer relationships. Feels like now it's all being systematically dismantled over time, and outsourced with no knowledge transfers, it appears. Fear to tell the upper management that from a technical perspective, it maybe a bad idea. But from the ground level it's just looking darn scary overall, morale is low. Fear is high. No idea what is coming. Feels like politician style answers to questions. Lots of good stuff on offer, values, well being, so much to want to stay for! But so much pressure now. No breather, no time to access well being. No guidance. Lots of knowledge and great minds gone. Feels really empty and sad now. Breaking my heart. Affecting my health. Learning to firefight to survive - which is totally against everything I stand for.. just to survive another week. Worrying about customers and feel powerless. All anyone really needs is a clear answer right now and some re assurance. So disappointed :( Still hopeful, please just tell us straight what the plan is..
the KLT plan is a possible case study for a post-university management stage of "how not to manage a complex multinational reality" ..... or for those who prefer .... a typical example of "how to make a business fail , with a smile on his lips "...... also very stupid smile.
Just aware of a group of consultants been fired from keyloop to be hired together by the biggest competitor in Italy...as many of them have been asked to remain on board for a while!!
Poor stupid KLT members, because they don't know (or they do?!) that a move like this will bring keyloop down very quickly.
Oh...customers are very afraid about us, but competition is going to thank us for the life.
One of the big problems is that the KLT do not have seem to any idea at all about the complexity of the DMS systems they have taken on and the many different set up combinations that allow their dealers to be entrepreneurial.This aspect requires support from a team that understands how the DMS actually works. Keyloop KLT want a plug and play system that is simple and all users do not have to think when using it. They have removed the experienced team they had that could support their dealers with the product they currently have and replaced with a support team (cheaper labour in India and Prague) that will support the product they may have in 10 years time - Genius! Meanwhile the existing dealers can pay top dollar for no support and end up with a system that comes out of a box.
Keyloop do not know the meaning of the word ‘support’ anymore.
Ok, another step forward has been made, the assistance service is guaranteed when the call is opened directly by the dealer's lawyer .... in other cases, please wait. Keep it up! Great job !!!!
Reliability ..... this unknown value ... where is it?
How is possible do business without it?
Not come across any returners but some of the december leavers have been asked to stay on again and pretend the lay off did not happen
Not aware of any former employees returning.
I think they realise the great escape they have. They have all found better jobs and conditions.
Don't think the December redundancies are being cancelled, infact there is a couple more going in December (UK) that have been told recently.
My baker would manage this company better ..... much better .... he would certainly be more reliable.
Advice to remaining staff, if you can bear it, stick it out until June and get your payout - keep refreshing your diary for a meeting with a jr manager and HR rep - kerching
The good old divide and rule.
If senior management can convince you that it is the person in Prague or Hyderabad that is the real enemy because they’re taking your jobs for lower wages, then you’ll be too busy vilifying them to see who is actually the real problem i.e. senior management/KLT
Remember, it wasn’t the people in Prague or Hyderabad who have been around years who have ruined this company, it was the new KLT
The plan will be to cut staff as much as possible (done) not replace them (ongoing) and then flip the company again in a couple years (guaranteed)
During the Roman Empire, they were used to say "DIVIDE ET IMPERA" just to show the best way to follow from a tyrant to control and rule everyone.
I think with FP the same thing has occurred because KLT has put a lot of silos between departments and different countries...just to better rule every of them!!
Do you think it's normal that almost all of us are not aware about what is going on within new operational model?
For example my boss has gone last month and the team has self-managed for a while...now we have moved under a local leader, even if they say (when? How?) maybe it will change once again...
Nothing else seen with previous management, specially with ADP one!
FP stop tell us buls*t and show the real plan so that we can decide to continue with you or go away!
mike
guess many from Hungerford or UK and want to ask what you guys did when other markets struggled with products. if product was good enough or even average, we could have a good business in China... it's sinking even before FP and many of experienced folks left. worst is FP injected fuel for speed.
Ehr, I've been working in IT for nearly 2 decades and India is a country that exists, it's normal for jobs to be offshored. I know it hurts, but point your anger at the ones making the plan, not the ones in Prague also busting their as--s.
I wonder if you would say the same thing when you were kicked out while in another country new employees were hired to do your job for less money.
I work in the Prague office and don't like the animosity. It's understandable that it's a tough pill to swallow when you're local department is being downsized, but Prague staff/management can't be held responsible for that. Hate on FP all you want for the new direction they are taking Keyloop, but to me a lot of you just sound like: https://www.youtube.com/watch?v=QGmhLtsK2ZQ
Do you think he has the capacity to look at a screen and talk at the same time? He couldn't control his little toy car and talk at the same time on his new 'values' video.
Reminds me of Little Britain. Tom KillAll looks at his screen and replies: "Computer says no".
I feel so worn down by Keyloop that I’m struggling to find the energy to even apply elsewhere.
Have been trying to stick it out to do my best for the team that’s still here and the poor customers but it worries me that if more people keep leaving, I’ll be one of the last to turn out the lights
I’m definitely happy to not be working there anymore! At the time it was hard to take but listening to current employees and knowing previous customers and hearing their feedback I couldn’t be happier that I’ve gone!
Also leaving here has made me realise my value and actually led to me being paid a lot more elsewhere!
And now there are colleagues who hardly try to provide assistance to customers ..... they don't have time to laugh and joke, maybe being filmed in stupid videos to advertise id--tic slogans.
Were the rumours from a reliable source?
I’m still a current employee and haven’t heard anything about this (yet).
There’s no doubting that the quality is poor at the moment but further job cuts would be fatal so I’m would be very surprised if that was on the cards, at least so soon after June’s mass redundancies..
Job cut rumors for Cdk or keyloop?