10% of CDKi to go - The cull has started
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Rumours starting again that jobs are due to be cut. Customers spending all day struggling to get answers and all of the experience within the company sacked. Biggest sh-t show of a company I’ve ever known.
How can the dealers not be satisfied? They now have Tom and his leadership team who have absolutely no dealership experience between them ,telling them what they need to prosper. Do it yourself support is only the first genius offering, watch out there is more to come!
Sorry I'm serious, does anyone know the name of a keyloop customer in Europe who is satisfied with the service? A single name would be fine. Thanks in advance.
Values! ...... the time has finally come!! .... Here's what we were missing!!! ...... Now we are much better.
Rumour doing the rounds that the henchmen are swinging their axe again in the UK and another support team leader has gone. One thing for sure, nobody is safe.
How come every support call from India is followed by a question where in the system is that option?
Pendragon must be rubbing their hands customers are moving over to Pinewood in masses.
How to destroy a great company, system and more importantly good staff.
A tip for the remaining employees: from now on there will be a very strong pressure of the work activity due to lack of staff and disorganization. Work as you always have, seriously, but don't let yourself be drowned by the work, the reminders of clients and managers. Learn to say no too. PUT YOUR HEALTH FIRST!!!!
It's seems so CRAZY to me that no news has been released yet regarding new organization here in Italy.
We have team leader already moved to other roles, act as the previous ones...and a lot of mates, not aware about who is the new leader to follow...
Everyone is scared and senior leaders don't speak as usual...
How many years do you think this new (Bleah!) company will remain "alive and kicking" before FP decide to sell it in every possible way?
Tears for colleagues still there :-(
Go away and leave them alone!!
Everything is under control except: business, customers, strategic plan, organization chart, and the mood of the few remaining employees .... keep it up!
The case-entries of the Hyderabad-based staff already is a source for tears in anyone's eyes, since they don't know anything. Somehow, the management of Keyloop missed the fact, that US-companies leave India and move on to the Philippines instead. Why? The mentality and religion in India causes the employee to quit on a problem quite often, if he sees no way out.
So the new shiny office in India opened and the staff think they are just there to answer calls and log them, no idea how to fix anything and nobody to show them. The UK case load now stands at 500 and counting, I’m off in 2 weeks time, already offered job with a new company that respect and give staff what they need to be successful and loyal.
I hope the last one out is going to turn the lights out as everyone with any software and motor trade experience is leaving and quickly. LinkedIn is a strong indication of the quality people who are calling it a day. Happy to be out of the carnage but feel for anyone left living this shitshow.
Sorry, don't get me wrong. That was purely a facetious response to the tone of the previous comment.
There's nothing normal about what's happening back at Keyloop, it's a sh*tshow.
NORMAL? is there anything NORMAL here? is there a serious management plan? is there anyone who has a strategy?
I think we've only got NORMAL RAIN forecast here.
Is the PERFECT STORM coming?
Yesterday also country general manager has gone from Italian site.
It was the second local top manager to be fired.
Last union report said 41 employees and 3 top managers, on a total of 110 people...
Thank you keyloop for this very crazy strategy!
What's FP plan? Who knows...
Anyone in the uk motor industry who leaves a job in dealer to work for keyloop in support is extremely foolish in the present times
Last week I was contacted by a recruiter about a ‘support role in Hungerford that my cv is a great match for’ - the very role I have recently been made redundant from. No thanks.
4 more from uk have had enough and are leaving, few more weeks and they will have more managers than actual staff that do the work. Some in support now doing 40 - 50 hours a month overtime to battle the ever growing case numbers
38 People in Germany means 40% of all Employees in Germany. They fire People with 20 and 30 years of Knowledge in the Automotive Industry. Poor Customers and poor colleagues that have to stay and have to survive the Chaos in the DACH Region....
Unfortunately it is not very good for the peoples still left. Bullying now of remaining staff into different roles and taking on extra tasks which people simply do not want. However, I cannot see those who are left seeing another 12 months.
Those who were made redundant and were asked to come back and accepted, must be f*$king mad.................. Take the money and run you muppets!
In Germany (the last red country) they are going to fire 38 people starting tomorrow (thursday). They try to deliver the written firing document before the end of the month because otherwise they would have to pay the payroll for one more month. In dependency of how many years the employee is with Keyloop/CDK/ADP the employment will end in 7 months (for those who have 20+ years of employment), latest.
Keyloop in the UK is failing to recruit to such a degree that they are now having to leverage FP and look outside of the Automotive sector. I have bad news for 'Bruce' those skills may be transferable, but the Automotive Knowledge you threw away isn't, and this is a sector that trusts that knowledge and experience. https://www.linkedin.com/posts/brucegrainger_featured-solutions-activity-6857450125275484160-Fbeh
The company is falling apart and quickly. Support performance is the worst in its history, backlog is huge and SLA’s are way off, customers are hurting and badly. Laying off hugely knowledgeable and highly skilled staff that took years to train and develop. Recruitment in Poland is failing. Leadership team are completely clueless there is no achievable plan and the corporate BS is beyond belief. Sales also drying up as customers don’t see any value in a failing business. This is tragic for all of us that have given so much over so many years all destroyed by personal greed of a corporate shitshow 😟😢😢😢😢😢
In reply to the post
"Reorg in Italy has coming to an end, there are 40 people going to leave from now to Feb 2022."
Having said that almost 50% of Italians has been fired, it seems like no 10% of global employees have gone but much, much more...
Is there anybody here aware of the other countries state of the art?
It’s a S**T show, Ireland leaver was the main advanced parts person with all the knowledge, no one else knows how it works ,3 more from Uk leave in the next few weeks , taking their redundancy even though they have been asked to stay. UK case load at a all time high. 😂🤣😂
The Netherlands reorganisation is coming to an end. All involved have been informed and some of them are on garden leave. Other are asked to work a bit longer to finalise projects. Nevertheless as in all countries the majority of colleagues work 15 years plus at the company so once again a lot of knowledge / experience gone. I really feel sorry for those left behind and of course the customers.
If it is what I believe, someone from Ireland IMS team has quit
Ref comment below. Did they fire more analysts even though they have open job listings?
Another T2 analyst bites the dust
As expected situation completely out of control ... and we are only at the beginning.....
Also hiring T2 support people for Glasgow. Wrong on so many levels when there are people still here until December who done that role.
https://www.arc-uk.net/automotive-customer-support-job/
It’s a ShitShow, my poor ex-colleagues, left scrambling in the dark. Great People treated like Dirt.
improvise, casually follow a plan that is impossible to carry out ... meanwhile, the employees are numbers that serve to increase profitability when you are fired ......... because the plans fail.
Mind you. A handful very experienced 2nd line support associates in The Netherlands were told they have to leave only yesterday. And today we see new vacancies.
Shameful!!
Not surprised to see they are advertising a role in Hungerford T2 support before some being let go have even finished up! So many twists it's laughable.
https://www.arc-uk.net/vacancies/Vacanciesview.php?ID=15610
For anyone who is interested.
I was starting to wonder if HR had been tasked with trying to dig their name out of the mud with some fake reviews, given some of the recent happy-clappy, inane one sentence jobs.
I can only assume there is a bonus to KLT members and new starters for posting a five star gushing reviews on Glassdoor as they are beyond sickening. “Amazing” LOL