10% of CDKi to go - The cull has started
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When you say All at Hungerford, which department,s were these for. Was anyone in support included.
All at Hungerford received our notices today due to leave the building in March.
Fake Glassdoor reviews are fairly common practice amongst unscrupulous companies trying to obscure cultural problems or organisational dysfunction from potential new hires, it's by no means unique to CDK/Keyloop.
Previously under CDK, support managers actively encouraged(pressured) Team leaders to add on positive reviews on Glassdoor.
Since then I never believe what is on there.
They would be more productive addressing the issues rather than posting fake news.
Looks like they've got people tasked with clicking the "Helpful" button to boost the fake positive reviews to the top of the list as well.
Well the 5 star review didn't come from any customers, Keyloop are shocking. Four weeks on average for support to answer a call. All the good people from Kerridge of old all gone.
Another bonus paid for a 5star glassdoor review just posted. Basically outlining that keyloop is a brilliant company to work for. The problem was the original staff unable to see the light and not the new incompetent KLT and business strategy. Makes you want vomit it’s so sickening. Like the post below get out is great advice, shame someone might join based on the BS on Glassdoor.
The shitstorm would be the least of my worries in returning.
The new corporate overlords have shown themselves time and time again to be disingenuous, manipulative, arrogant, lacking in any effective leadership, and they either don't know, or care, what the reality is at ground level. The business strategy seems to have be based on thinking they have both remaining staff and remaining customers over a barrel and trying to get away with as much as they can while stripping the company to the bare minimum. The community and morale has been scorched and a great many of the people I loved working with and who made the company what it was are gone. On a technical level the company is a provincial backwater.
I'll stick with my new, more challenging and interesting (and not to mention better paid) job thanks. There is currently huge opportunity to be had in the worlds of both automotive and IT, it's a candidates' market so for anybody that's left don't be afraid to get yourselves out there and shop around, there are brighter futures out there. You don't owe any further loyalty to something that no longer exists.
RIP CDK.
I believe that former employees can apply for the support roles that are advertised and they would be looked on favourably.
Question is, would you want to come back to a S*** Storm
Can any of us redundant staff members apply?
Alvaston
It would appear they are advertising for support roles in Hungerford so that suggests the rumours are not true
yes we heard internally recruiting which seems bizarre given the amount of people hurt last year being made redundant.
Tom you are ****
Id--ts being senior management, not Support, just to clarify.
There's barely anybody left who knows how to look after the product as is, surely getting rid of the rest of Support would be an incompetency too far, even for these clueless id--ts?
It wasn’t as far as I’m aware, I was in all day yesterday and on the Townhall - nothing was mentioned about that, in fact the opposite.
Question again, when and where was this confirmed yesterday about the UK support staff gone by March?
I was one of the December leavers, and couldn't be happier. Plenty of work out there... Tom and his team really don't care for their staff, and all the hard work they put in over the years. Not pleasant to see the service go so bad to what were great customers and relationships.
It's all a load of bull yes support are losing their jobs as are all the account managers however no cheap jokes Simon. Hundreds of us are being made redundant not a funny matter.
Current staff moving to India increase in support in future will be in rupees
its true there is nothing further to sell as development has been put on hold and we are losing customers daily,
However that said, we the sales teams as still here and working for our customers.
Surely that's more bull than Fray Bentos....... I thought seeing Mike Hunt was the funniest thing I was going to see today
would you please refrain from swearing last comment.
they have nothing further to sell as very groups will remain with Keyloop come December.
Its signals the end of UK operations.
People are now just making things up. The comment below is not true. I get the frustration but at least moan about the truth and not fabricate bull****
Hungerford closing, all sales activity are moving to Hyderabad.
Current sales staff have the option to relocate or lose their role.
When was it confirmed about UK employees? I don't think it was and haven't heard anything
Remaining UK support staff to go by end of March, just been announced internally
I work for Pinewood and we have never been so busy, too many ex-CDK customers are wanting a reliable service with UK based staff.
We were once envious of Kerridge and its customer base, now we come this end year have the largest amount of UK customers in the DMS market.
It will only take one major group to jump ship to Pinewood and the stack of cards will start to tumble as the others will follow. Keyloop can’t buy Pinewood due to the overall UK market share that would mean it would get thrown out by competition and mergers law. If you treat your customers with this arrogant disrespectful approach don’t be surprised that they will correctly bite back. Maybe a fully feature rich ERP DMS is not as simple as a hairdressing booking APP but I’m still waiting for that penny to drop with FP and KLT. Fools!!! Many great people will go down on this shipwreck and have already done so, so sad 😞
Yes we are one of the top 5 groups and in talks with Pinewood.
Also heard Lookers and Sytners going over.
Thanks Tom for such rubbish service feel for your staff.
Let's see if Tom Kilroy follows through with his threat to buy pinewood.
Yes we are Sytners are going Pinewood
Large dealer group in Ireland also in talks with pinewood, one of many I guess
The KLT plan to charge their dealers for access to their own data should they wish to use it. This will either be subscription for their new add-ins Enquiry-Max, RTC, Silver Bullet, FISC etc. or if the dealer does not want to subcribe to the Keyloop product and use an alternative product, Keyloop will charge to obtain the data. Either way the dealer pays to access their own data.
Lookers are signing up with Pinewood more to follow Pinewood tell us R
From April support fees to increase 10% shocking when you consider support has dropped off a cliff. Is now the time to leave?
Hungerford is to close before March with all account managers to be redundant. Why do need account management when nothing to sell, customers leaving. Feel for them.
Tom KillAll repeatedly said: "The dealers need us more than we need the dealers". So you might wonder, how much more silly companies need to be aquired before the house of cards collapses.
And now the December exodus has completed, Is there anyone actually left who knows the product to deal with support concerns?
Employees making incorrect decisions and advising their directors of those decisions. Said directors have no clue so they go with the flow. Support? It's a cartel run by a team of kids who have no experience in the work place and their line manager is gallivanting around the continents on trips to boost morale.
A complete joke of an organisation.