10% of CDKi to go - The cull has started
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The telephony offering is a tu-d. The same old issues which were going on years ago still not working, product generally not fit for purpose, integration not working properly, no resource in place with the knowledge to fix the issues or develop the product. The sales person who has left has probably seen that he cannot lure customers with 100% discounts any more so has no option than to move on.
Project managers or IPM's leaving? There is a big difference................. I didn't know Keyloop employed Project Managers.
Lots of good people are resigning, just recently there have been the main IP Telephony specialist, a key Account Manager and several Project Managers, says it all about the current operating model, which is failing.
F.A.O the people going back:
Broaden your horizons, don’t let these fakers ruin your career twice
The concentration of empty heads at the helm of this company is incredible ...... it seems that a research has been done specifically ... is it a scientific experiment ????
Things have definitely not improved at keyloop after a year. We keep getting told that customers understand the journey we are on. Must be different customers that we speak to daily. Customers are not King with keyloop.
They keep trying to change the queue formula's to try and get it to work. Have failed miserably in trying to entice former employees back. Recruitment in UK is failing due to lack of interest, maybe offering too little.
Looks like Killjoy has posted a comment not sure why he has called himself Randy, Perhaps it's how he is feeling?
Well this thread has gone very quiet................ things must be improving at Keyloop? Perhaps the KLT's vision was correct?
The shareholder just looks at the money, buys, cuts staff, increases profitability, collects money from desperate customers and resells to another investment fund and off with another carousel, another round to final closure. It 's just greed, the same greed that leads to war ..... all the rest ..... stupid slogans and tragicomic theaters for those who know how to observe and do not let themselves be fu---d.
Engineering is completely rudderless. The CTO appears to be AWOL - at least there's no discernible sense of leadership coming from him. The Chief Architect keeps losing staff - partly because he doesn't trust anyone, and partly because he's so scared of getting stuff wrong that he's incapable of making timely decisions. The CTO's other direct reports are all paper-pushers who don't have the intellectual curiosity or engineering skills to push the products or processes forward. The PI Planning meetings I've been in have been a joke - it's like watching toddlers trying to work out how to put building blocks together, there just isn't the depth of skilled people there used to be. There are so many cliques that the smart people who do remain are all too often marginalised and the wrong set of people end up making the decisions. It's all very sad.
Welcome to the keyloop family…… welcome to he-l!
First year report…..
So the parts of the company that worked well a year ago like the GM local countries, support and implementation are now a shambles. Centralisation and smartshore has removed the large majority of highly skilled and knowledgeable employees. People have been promoted over their capabilities and the customer service is terrible and getting worse daily. Morale is rock bottom.
The parts of the company that were failing a year ago like product and engineering are still the same… impotent. No product , still old UX/UI and still very unstable. When was the last time the company launched a class leading product, you are right you can’t remember can you.
So if you can’t build then buy. Done lots of this, all unsuccessfully integrated and then stripped and burnt…. Pointless waste of money and sad for the good companies now having to endure the keyloop family he-l.
The OEM’s have had enough and servicing notice on long term contracts, so high customer losses.
The corporate spin doctors are very successful, painting a picture of success, happiness and market leadership so there are some winners.
All done for the greed of a few at the expense of the many.
Overall report score F = Failed.
Nothingness, emptiness, complete immobility, only collection of money from desperate customers
In a world where you can be anything, be kind.
Incompetence, negligence, lack of serious strategy, even gross errors, are causing irreversible damage to the company.
P&O boss admits that no-notice redundancies break the law, no matter how much they pay you. The government are calling for the head of P&O to go for doing this, Tom K, are you listening.
This is what you did to us! I'd never come back, but you need to go, and be barred from holding a directors position in the UK.
https://www.bbc.co.uk/news/business-60872294
Every company in the world is reviewing their office space, so it’s natural to assume that keyloop is doing the same thing. Given the percentage of people working from home right now it wouldn’t surprise me if keyloop does close a few of its buildings. Would you rather everyone was forced back full time, I think not.
Let's see how the Hungerford closing rumour pans out......................
Has Tom bought P&O?
Indeed. The CDK rumour mill was a whirlwind of wild speculation and hearsay to begin with, and that's before you throw in a load of people stressing - with damn good reason - about their job security, expecting the worst, service levels in Support falling off a cliff, and information simply getting muddled/amplified as it passes from person to person.
The claim about Hungerford closing was clearly bu-----t, but it's not exactly surprising if there were some other false positives. It hardly qualifies as an orchestrated misinformation campaign.
Whether you like it or not one thing is unfortunately true, the embarrassing and ridiculous management of the company that has been going on for over a year .....
Whether you like it or not there has been a lot of nonsense posted here - I.e big names like lookers and sytner moving to pinewood was not true; sales being moved to India, was not true; hungerford office closing wasn’t true etc etc
Facetious responses to tone-deaf comments aside, for the record many of us who are gone still have a huge amount of sympathy and concern for our former colleagues, and the misery and anxiety they've been put under this last year. We're as much motivated by outrage over that as we are by any bitter-prole resentment at having our own livelihoods pulled from under us. I for one thank my lucky stars I was let go, I was spared a world of unhappiness and uncertainly, and have since moved on to a much better job.
Nobody likes to see the rich and privileged get away with shafting the workforce for the sake of lining their pockets, and anybody with a thimbleful of empathy or solidarity for their colleagues (past or present) should be capable of comprehending why so many people remain invested in/disgusted by the whole situation.
... how dare you complain. The evil poor employees who have lost their jobs and worry about the oh so happy customers. And only all the remaining colleagues, who are certainly very pleased to hold phone calls with all the absolutely frustrated customers.
But seriously, is that a happy and motivating way to work? Are you happy to be allowed to work in the morning when the alarm clock goes off?
@Ortega and the following 2 Anonymous:
You don't seem to sit at the front, or to be new to it (formerly CDK), otherwise you could distinguish between truth and lie. Or you want to move the truth only with your comments in the bad light.
All colleagues, even those who were still there before the layoffs and have worked in the company for decades, know the truth.
Imagine - coming on a site called the thelayoff.com and daring to bi--h about losing our jobs... What a nerve we all have.
Won't somebody think about the poor still-employed people, having to come here and read all our complaining??
Happier will be all the terminated former employees and colleagues now in any case. However, all the remaining employees are anything but happy and some will and have already quit, because in this company no one really has a good perspective anymore.
Furthermore, the remaining colleagues are now being burned in the truest sense of the word.
In Germany, the colleagues are totally up in the air and left to their own devices.
There is almost no support for the customers, they are left to their own devices or just dispatched, because you can no longer speak of a professional support and care, as even if all competent employees with expertise were eliminated. All customers are dissatisfied. What Keyloop communicates that the customers would be satisfied and the support is currently best, these are lies.
The page lost credibility with a lot of lies being told too
Alot of the comments on here are from ex employees so maybe people have just moved on and realised that if they are actually happy in their new jobs then they don't need to constantly bi--h about their old company?
No new comments since end of january. That might tell us, that noone is left from the old "core" anymore and those remaining are just doing their Jobs. So KillBills's plan of dismanteling the whole structure was a success, at least for him.
The few positive comments here and insane positive reviews on Glassdoor are clearly written by the HR Joy Vacuums groupies in internal communications and the KLT. I saw a current Keyloop employee only a few weeks ago and they looked physically ill from the stress of working in a place with pseudo leaders and buzzword strategies. Any employees still at Keyloop, talk to your ex-colleagues and they can help you find new, better and happier jobs. Get out while you can. Save yourselves!
a sinking boat, a plane without a pilot ... a year is passing without having built anything, only destruction ...
Horrible to come back here to read all this.
Me and nearly all of us who left or were pushed out last year have landed in far better jobs.
I have never been happier at work.
My advice to anyone unhappy but still working here is to jump ship.
You will almost certainly be better off.
One of the problems: The management can't decide any important things anymore. And also many managers weren't able to really lead employees, since they simply never learned to do so. And then there are no consequences for a manager, if the company goes bancrupt. He then should be held accountable, but that's not the case.
Well said, I completely agree. All done for the rich to richer. KLT and the CEO only interested in their exit bonus of £M figure sums. They will do anything and I mean anything to succeed, everyone and everything else is instantly disposable.
Tell you what's hard mate, being suddenly unemployed from the company you've invested years of hard work and dedication into. Especially when there's no good reason other than a load of rich investors have turned up and kicked all the furniture over for no good reason other than lining their already stuffed pockets, without stopping to gain an actual understanding of the company first.
If you're still there and reasonably happy, congratulations, but be aware that in itself puts you in a position of privilege, and I'd assume chances are you're not on the front line either, because very few of those guys have been having a good time over the last few months between the workload, the angry customers and all the worry and uncertainly over job security. It would be naive to assume that anybody is safe from being chopped the minute they're not longer deemed useful, under the new regime.
Change was needed, but it didn't need to be like this, it's not like the company wasn't turning a profit. Too many good people were thrown away needlessly.
not all the glassdoor comments are fake. i left one and i am a "normal" employee - not management. I like it, it's going through change which can be hard but it is not a bad place to work. some of the comments are laughable and it makes you wonder if its even employees leaving them
Don't feed the troll.
Why lie, if you hate your job so much, go somewhere else where they can deal with your negativity.
Responding to this statement: All at Hungerford received our notices today due to leave the building in March by 4 days ago by Anonymous | 12 reactions (+5/-7)
Post ID: @9Jeoi+154y9TPM
This is a complete fabrication. Why post lies like this? Attention seeking maybe?
In Italy, another 10 implementation people will be released on January 31st
Yeah guys, so we know what is going on (or not?) in the UK.
But what about other keyloop's sites around the world?
Please comment down and help us to better understand the RIGHT STATE OF THE ART.
No one in support was included because the original statement is a lie.