10% of CDKi to go - The cull has started
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Workers council: best that can happen to employees in a company if management behaves as it does. It's a shame for the countries that don't have one.
This has nothing to do with hostage taking in any way.
not hostname, hostage is mean
I can only agree with that.
I find it quite presumptuous and impetinent to speak of hostname in this matter and to refer to it in this way
I don't feel like a hostage of the workers council.
It is one of the most important tasks of a workers council, to fight for the rights of employees; and that what they do currently. And it's appreciated.
Of course it's possible to fire people, but you have to follow laws and rules.
And this should be checked properly.
I simply do not understand the workers' council in the countries that are still "red" as Keylop's management calls them (It's Germany, Italy and the Netherlands). I have heard that the workers' council in Germany and possibly also in the Netherlands will now go to court, but for what reason? A company like Keyloop is allowed to fire people if their position is closed down, right? I know that in many of the "green" countries it has been possible to fire people in the workers' council, even though in many places they are "holy". The workers' council is just trying to postpone the inevitable, while holding all their employees hostage, in games that they can only lose. People are going crazy over not knowing their future, they need a redemption so they can move on with their lives.
"...cut in average 10% of employees"?
In Denmark and Italy nearer to 50% have been axed, in Switzerland about 100%, and in Germany employees and management are no longer talking unless the lawyers are doing that talking.
For keyloop manager, Steve Jobs said: "Stay hungry, stay foolish"....not stoned.....
Would you want to come back and work for Keyloop if they fired you in the manner they did. I would not for sure, if they can do it once they can do it twice
IF they really admitted the mistake we will see heads rolling
I've heard from my manager (i'm in support), that the KLT and Senior Leadership have admitted that they have made a mistake on letting to many people go and also without consulting with the lower level managers, so now he and other managers have to go and ask people who they fired, to come and work for Keyloop again..... A curiosity is that the laws in my country and the agreement between Keyloop and workers union, says that if a company by mistake fires to many people, all employees, including those who come back are "safe" for two years :)
I know 3 from UK who are working their notice period now
I've only heard of one so far. But he hadn't been there for long so wouldn't qualify for much redundancy and didn't have anything to lose. They did give a decent settlement, for me anyway.
I’ve heard some of the support staff who evaded the mass layoff are starting to quit. Can anyone confirm?
From careers.keyloop.com
“Our employees are provided with clear paths for career development with a wide range of opportunities at every level”
Any current Keyloop employees been given a clear career development path?
Arguably support is the most important function in the business and is the one with the most customer contact points over their lifecycle.
If the product team was reduced to nothing, customers would likely not notice. When support has been cut to levels that are inoperable, customers most certainly notice. You only have to look at customers complaining in comments on Tom’s LinkedIn page
Good support = Retained Keyloop customer
Poor support = Customer considering competitors
New software really, without the DMS it is vapourware. You need the foundation to build upon and above all you need to support the DMS with highly knowledgeable quality associates. Entry level is a huge insult from someone who wouldn’t spot a customer if they fell over them. Don’t forget that 85% of the revenues is due to support and maintenance. Ignore this and disaster is looming. We know the KLT are in it for five years needing a three times return at every cost as they are on huge bonuses to succeed. Everyone else are just……………….. wake up!
the percentage of staff reduction will correspond to the reduction of customers ... if it goes well ..... a disaster.
cut in average 10% of employees...it is no true in Italy the request is for almost 50 % of employees. Peraphs they want save the cost of employees and sell Keyloop in Italy.....
big announcements ..... little substance ....... important is to earn as much as possible and quickly ....
“ support and other entry-level staff”
Ah yes, someone from P&E looking down on support as ‘entry level’
new software ??? hahaha, when? how? the specifications ?? all done by scattered people hired for little money with no experience ???? unfortunately it is only an operation to reduce costs and resell .....
The the previous reply which is a reply to my prior reply, I agree when looking at support and other entry-level staff, but the complete abolishment of the current management was necessary, exactly for the reasons I outline in my first post. CDK was still Kerridge, and it's time that really changed, which it finally has.
Boo me I love it.
To the previous reply - I don’t think anyone has an issue with the new software, it is more to do with the number of staff let go so early on, leaving very few people to support the existing customers, who are still using the DMS. The new software isn’t close to ready yet.
All the replies here show is that it's high time FP turned this joke of an organisation upside down. God you are all so stuck in your own little thought patterns, you'd want to stick to DMS+KCML forever.
Our software needed change desperately, and it's finally being delivered. It will hurt for a while, old colossus' will go because their knowledge will be outcoded to be obsolete, and users will finally have something nicer than the glorified excel sheet we call a DMS.
I have never seen a more incompetent and money-grabbing management than Tom Kilroy and his team. Markets are being destroyed by brute force, employees are treated like pieces of sh-t, but the important thing is that Tom always smiles kindly into the camera and spreads his tall tales.
It is a pity that loyalty and success are completely destroyed by FP, Tom and his team in such a short time. At least the courts and lawyers will generate some additional revenue for themselves in the near future.
The company name should better be transferred to French, that would describe them best: la société qui loupe ...
In GB we have heard that not every country have the new structure in place. Anybody who can give us an update on your country?
company planning that produces jam or brick jars.
even if the employees want to escape because they do not see the future in this poor company ....... the end has come ...... I see it hard for the members of FP.
The atmosphere has turned very sour amongst associates. The general feeling is that nobody wants to be there anymore and are looking for the exit path
I agree it's far-fetched Keyloop are not simply going to give away DMS market share (as my post also made clear), but to extend that to an inference that Pinewood would be incapable of taking large groups from Keyloop doesn't stack up.
As far as resource goes, well a rather large amount of it just landed on the employment market, and it could well be argued that Pinewood are now in the position that Kerridge were in when Kalamazoo picked it moment to self destruct back in the early 2000's.
I'm well aware they are owned by Pendragon, and yes they are a large group, however one large group and a few offshoots is a bit different to taking on Keyloops "DMS customers" on top of what they currently support.
As I originally asked, how on earth would they handle taking on Keyloops "DMS customers" without undertaking massive changes to their own infrastructure. It doesn't make sense for Keyloop to just give up their customer base. It's kind of what brings in the money.
I knew I was going to get down voted with my earlier comment but there is a lot of sh--e being spewn around, yes Keyloop making people redundant is bad, etc, but for people to spout out that they're selling off their "DMS customers to pinewood" is pretty far fetched.
"Just take a look at pinewoods website and look at their testimonials - all small dealerships. How could they possibly take on the big ones that Keyloop have?"
Err, Pinewood is owned by Pendragon, the third largest dealer group in the UK, they have plenty of experience with a large scale group using the Pinewood DMS, and thsi is coming from someone who worked for Keyloop until I got made redundant!
I've also heard from a number of people that a customer threatened to leave Keyloop for Pinewood and was told by Tom Kilroy that they could, he would then just buy Pinewood! (highly unlikely to say the least).
Keyloop will never move the DMS customers to Pinewood. It accounts for 90% of their revenue and the reason the business was sold for $1.45B. They might lose some customers, that is very possible if they continue to slash and burn staff and disrespect the customer base with poor service. SLA’s are already going backwards and case backlog is increasing day by day. Sad to see!
Sorry but I don't see pinewood having the resources to take on keyloops "DMS customers" where did you hear that from?
Just take a look at pinewoods website and look at their testimonials - all small dealerships. How could they possibly take on the big ones that Keyloop have?
How would the logistics work, would pinewood be sold the DMS minus any Keyloop staff to actively support it? Would they look to recruit staff to support it? Would they migrate from Rev8 / Drive to their own system?
Would the dealer's that chose kerridge/ADP/CDK over pinewood be happy mid contract to be chucked across?
I'm happy to be wrong, if you could provide at least some plausible evidence that this is the plan?
Yes heard DMS customers to be sold to Pinewood, soon to be the only major DMS platform
Another nail in the coffin
https://www.pinewood.co.uk/pinewood-dms-is-the-first-dms-certified-by-bmw-uk/
The build up of the senior team leaves a lot to be desired. The director of support left as a product manager to go to kerridge commercials and then returned to that role. Nice to have friends in high places (steve)
Incompetence, arrogance, haste and love only for money, are the right ingredients for a complete and definitive disaster .... the first signs begin to be observed.
They made it very clear that they would break glass and will go against local law on the belief no one will take an action against them. I know first hand that the “original” HR were completely against this. The analyst job is EnquiryMax so probably using that as an excuse but should make zero difference.
Very poor form to let support analysts go in the manner in which it occurred due to ‘No longer being required’ and then advertise for the same 4 weeks later