10% of CDKi to go - The cull has started
1867 replies (most recent on top)
Sadly a lot of employees seem to just fade away .................. it's the culture driven by poor leadership and their pot bellies.
Did we not lose a major leader from software support today???????
Come on guys, let's all make one last effort, let's try to lower the backlog of calls to support, after all you have to pay for our fu----g strategy to earn us our super bonuses, fire you and resell the shack..... come on guys, no fuss at work!!!!!
It was discussed in a recent Townhall - industry standard so they say lol - the short notice and FB cack handed way of handling it appears to be another nail in the Keyloop Coffin - glad I joined the union a few months ag, though at this rate there won't be much pig to put the lipstick on!
Sorry.......... but this is just laughable.
Can anyone confirm if this is really actually happening or is it April 1st?
With our new Global Head of Business Transformation on board - this news sounds like the final straw for the remaining employees.
"Business Transformation" - Posh talk for streamlining.
Where's the HR person gone? or have they jumped shipped before they have to actually do some work "over Zoom" - watch for the email invites people subject normally "catchup".
P.S. - those who haven't done so already join the a trade union, your going to need it.
Excellent way to p155 of your customers and price yourself out of the market, it's the arrogance of thinking that people will just fold and pay.... They won't.
https://cardealermagazine.co.uk/publish/car-dealers-fear-huge-bill-increases-as-a-result-of-secret-row-between-suppliers-and-keyloop/282613
Join the Keyloop partnership program someones got to pay for the KLT's jollies,trips and pi** ups!
Main responsibility will be to put lipstick on the pig before FP exit. This will involve some additional M&A together with further cost take-out & redundancies. Increase EBITDA at all costs.
I’d imagine changing it from a failing business to more like the one that they took over
Big welcome to the new Global Head of Business Transformation...................
I wonder what this person's main duties are going to be?
Integrity.
Lets face it there will be some people who genuinely are happy in any business. This may be because they enjoy their role and feel they make an impact or it could be because they can sit with little no accountability.
Currently we have
Product incapable of responding to calls, emails, slacks and when its raised with the next line up - same thing.
Consultancy/Implementation - setting up products and walking away with them untested not testing them as they do not know how they work
Support - in the new global world struggling to deal with new countries and their different legal controls, language barriers and different products.
The new Global Head of Customer Enablement treats support as a call centre and so support is responsible for all communication with customer as a front door and support is having to listen to dissatisfaction regarding other areas of the business and making excuses rather than being focussed on fixing issues. Support are individually held accountable for their roles but are supported well by their line managers to do this both professionally ands personally but everywhere else appears to talk of accountability but never displays it.
Our new one global world should see us working together as streamlined business where if you affect a customer you should be speak to a customer but this is not the case. The KLT talks a good game but in reality pitches areas against each other. Consultancy or Professional Services as they are now called are doing an amazing job, so we are told in Townhalls, at reducing their backlog - one way is to just dump work back to other areas!
And still we keep being told that the customers are happy with how we are doing and the journey we are on - no they are not. They hate Keyloop with a passion.
There is nervousness around a certain big company using a new DMS in the business but the KLT just brush this off.
The business needs a fundamental rethink -
Product stops shifting pants products to the wrong clients.
Dev - resolve the outstanding issues on the core DMS - maybe a better focus than constantly breaking it with current fixes!
PS - know your product and don't leave a customer until its fully tested and working
Support - let them do their actual job and fix things and give them the support needed inc people.
KLT - lets be honest some of you are ready to go - we need industry experience - you have already proven we don't fit the FP standard model.
HR - stop be so flaming worthy and woke - focus on the needs of your staff not what looks good in gaga land.
@Jeffrey_Archers_Accountant
We have all just completed the whistle blowing training so you should know how to do this.
There are internal and external options all of which are legally required routes to report issues in any business
How does one go about reporting an act of illegal activity within the company? I have to be sure that the allegation's will be fully investigated and the perpetrators brought to justice? The current system in place for reporting such behaviour is not fit for purpose and I fear that the fact's and evidence reported will be sept under the carpet.
The SLT are as corrupt as the KLT and our HR representative is knowing of these allegations and other different issues going on but is simply not interested and also would mean that they would have to actually do some work.
How do those at the bottom of the pile report such activity knowing that it will be investigated fully and actioned accordingly, without any unfair treatment being brought onto the person reporting it?
Don't forget to set the sort order from "most popular" to "most recent" on glassdoor reviews. We are currently on a six one star streak. Dead fish must be most unhappy LOL. PS. Another Head of Customer Experience shown the back door this week. 🇨🇦
I've reported that last 5 star review on Glassdoor, as it's clearly written by management. Let's see if they take it down.
Do they really think that anyone is fooled by the fake happy clapper KLT/HR reviews on Glass Door? They always do this after there's been a string of 1 star reviews. Desperation beyond belief.
The recent post about the wrong doing by someone, was starting to get this thread to look interesting. Shame it got deleted.
On another note, those Glassdoor reviews pretty much sum up what the current state of the business is.
The last five star rating are too high, but the comments are spot on. Take care my door is always open.
Wow take a look at the latest Glassdoor reviews. Says everything!!!!!!
Regarding moderation, might the site owners consider opening a fresh forum section just for Keyloop? I'm quite weary of incessantly scrolling up and down within the same thread.
Once again, this forum is lightly moderated, and most if not all of those recent posts were making reference to individuals below board level or contained borderline personal attacks on other posters.
There's no conspiracy, KeyReich top brass have no influence over what's posted or removed here or a damn site more posts badmouthing them would be gone. it was just us lot breaking the site rules again.
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Posts must be deleted which educate others to know the truth........................
Hopefully other people got to read the previous posts on the weekend................... make your own minds up y'all
Interesting discussions.....on the other hand there is only one very small problem: our most important customers are abandoning us......
BHAG:
https://business.adobe.com/blog/basics/bhag
Essentially its a goal for the business. We used have it back in CDK days and driven by NP.
All very good as long as its not impossible, is financed and actually supported - it never was!
What is/ was BHAG?
Has there been any other recent silent departures?
They need to launch another BHAG !
You know things have got bad if NP is the answer
Personally I am loving it......... next to no work to do, no customers moaning at us, if they do, just ignore them........ just sat here waiting for the inevitable payout.
As for people coming back....... more chance Elvis walking through the door at Prickworks
“Bring back” - as if the likes of them would ever consider going back!
As someone who was let go in the first keyloop round, I urge everyone still there to consider applying for other roles.
I was mad when I was let go, but quickly realised I had wasted my time working there.
The grass IS greener on the other side.
Leave!
Keyloop is a terrible company and you can do better.
Yes sure right, you forgot to mention that clients have their lawyers write thank you letters every day.......
From my experience the job is fairly stable, and the work load is bearable and sometimes even enjoyable. The customers that I've come in to contact with seem reasonably happy with the service. What is noticeable is that management always seem to be on edge, but that's no different to any other company.
Look at how much the KLT is travelling around the world (Malta and SA excluded). All just to fight the fires they have started with their bad judgement and decisions. The fires are burning both internal in Keyloop and external at our customers. And all the places they go they promise customers and employees to be rewarded if they stay as customers og do an exceptional work as employees. And do they get as promissed? Judge yourself. The customers get a raise in their monthly fee and the employees get cut in their bonuses. Thats how Tom and the gang does business!
I understand the frustration among the employees. I work in inside sales and was invited with my wife along to SA because some other sales guy couldn’t. So I was happy but there were no need for this. I just happen to have a good relationship with one of the VP’s. Actually a colleague from another department helps me alot in my work, I would say that he does alot of the work for me. But that’s life in sales, and i don’t complain, but I understand why others do.
For those who have remained in the company: never accept that your work becomes the norm to remedy the mistakes made by this management. The efforts your managers ask you are a favor you do. Don't accept that stress ruins your life, learn to fu-k those who want to pass the situation as normal!!!!!!!
To poster @gBsre+154y9TPM
All I would say is go for it, put us all out our misery.
There are plenty of jobs out there for people with our skills.
There is no loyalty from KLT, so we don't owe them anything.
Most of us are waiting for a pay out so really not that bothered.......................... might mean that some of us would have to actually do some work though from that point on, if we had to find another job.
You know that dilemma, when you have information that in the right/wrong hands would make Keyloop go bankrupt within a year, but on the other hand have some really good life long colleagues whoms families are dependent on the income, and this would make them loose their jobs (including my self). What to do?
Inchcape to roll out Tekion DMS across all dealerships.
First of the big customers ( they can’t leave because they have no where else to go was the quote from the CEO ) is moving to a new DMS provider 😂😂 oh dear many others may follow.