10% of CDKi to go - The cull has started
1492 replies (most recent on top)
It wasn’t as far as I’m aware, I was in all day yesterday and on the Townhall - nothing was mentioned about that, in fact the opposite.
Question again, when and where was this confirmed yesterday about the UK support staff gone by March?
I was one of the December leavers, and couldn't be happier. Plenty of work out there... Tom and his team really don't care for their staff, and all the hard work they put in over the years. Not pleasant to see the service go so bad to what were great customers and relationships.
It's all a load of bull yes support are losing their jobs as are all the account managers however no cheap jokes Simon. Hundreds of us are being made redundant not a funny matter.
Current staff moving to India increase in support in future will be in rupees
its true there is nothing further to sell as development has been put on hold and we are losing customers daily,
However that said, we the sales teams as still here and working for our customers.
Surely that's more bull than Fray Bentos....... I thought seeing Mike Hunt was the funniest thing I was going to see today
would you please refrain from swearing last comment.
they have nothing further to sell as very groups will remain with Keyloop come December.
Its signals the end of UK operations.
People are now just making things up. The comment below is not true. I get the frustration but at least moan about the truth and not fabricate bull****
Hungerford closing, all sales activity are moving to Hyderabad.
Current sales staff have the option to relocate or lose their role.
When was it confirmed about UK employees? I don't think it was and haven't heard anything
Remaining UK support staff to go by end of March, just been announced internally
I work for Pinewood and we have never been so busy, too many ex-CDK customers are wanting a reliable service with UK based staff.
We were once envious of Kerridge and its customer base, now we come this end year have the largest amount of UK customers in the DMS market.
It will only take one major group to jump ship to Pinewood and the stack of cards will start to tumble as the others will follow. Keyloop can’t buy Pinewood due to the overall UK market share that would mean it would get thrown out by competition and mergers law. If you treat your customers with this arrogant disrespectful approach don’t be surprised that they will correctly bite back. Maybe a fully feature rich ERP DMS is not as simple as a hairdressing booking APP but I’m still waiting for that penny to drop with FP and KLT. Fools!!! Many great people will go down on this shipwreck and have already done so, so sad 😞
Yes we are one of the top 5 groups and in talks with Pinewood.
Also heard Lookers and Sytners going over.
Thanks Tom for such rubbish service feel for your staff.
Let's see if Tom Kilroy follows through with his threat to buy pinewood.
Yes we are Sytners are going Pinewood
Large dealer group in Ireland also in talks with pinewood, one of many I guess
The KLT plan to charge their dealers for access to their own data should they wish to use it. This will either be subscription for their new add-ins Enquiry-Max, RTC, Silver Bullet, FISC etc. or if the dealer does not want to subcribe to the Keyloop product and use an alternative product, Keyloop will charge to obtain the data. Either way the dealer pays to access their own data.
Lookers are signing up with Pinewood more to follow Pinewood tell us R
From April support fees to increase 10% shocking when you consider support has dropped off a cliff. Is now the time to leave?
Hungerford is to close before March with all account managers to be redundant. Why do need account management when nothing to sell, customers leaving. Feel for them.
Tom KillAll repeatedly said: "The dealers need us more than we need the dealers". So you might wonder, how much more silly companies need to be aquired before the house of cards collapses.
And now the December exodus has completed, Is there anyone actually left who knows the product to deal with support concerns?
Employees making incorrect decisions and advising their directors of those decisions. Said directors have no clue so they go with the flow. Support? It's a cartel run by a team of kids who have no experience in the work place and their line manager is gallivanting around the continents on trips to boost morale.
A complete joke of an organisation.
The more you see Tom's wonderland, the more you believe, that the whole thing is some kind of crusade, and might actually work - at least for some of them. You might wonder though, what kind of dealer should use that insane agglomeration of useless programmes in the end, let alone being supported using them.
Sounds legit...
They're not going to dig staff morale our of the gutter any by trying to pretend the problems they've created don't exist. Corporate gaslighting at it's finest.
Well, according to the Town Hall of today, we're doing extremely well, guys.
Customers are all very, very happy with our service.
The importance of working seriously, few words, no announcements or proclamations, with professionalism, without chasing easy earnings. The importance of respecting work and people. This makes a company great ..... and this is not a slogan.
I see Keyloop’s job advertisements now contain the phrase ‘ Provision of an excellent support service is critical to the achievement of Keyloop’s strategic plans for growth and profitability’
Contradiction of the century
I have been contacted by keyloop support, asking me if I would return to work in support team, they need experience in rev 8 and drive. So once I had picked myself up off the floor and could breathe from all my laughing I politely said No, you have screwed up the company, support and a lot of peoples lives. Hitting the end call key gave me great satisfaction.
When Francisco Partners bought Keyloop, I was excited that we were getting a new CEO who could make decisions. Instead, we have a CEO who treats people like s**t, has created an expensive empire at the top and when the man does make decisions then he’s usually undermining one of his team. What a way to lead by example. As for the KLT, maybe start working as a team and give us more strategic direction than platform and €500m. Suggestions: stop buying companies that you can’t integrate and you just break, start holding the correct people accountable for bad performance, provide us with IT systems that are workable, stop cosmetic employee culture initiatives (just so that you can post them on LinkedIn), start putting people first, and stop interfering with your Glassdoor rating. We’re burnt out, miserable and most of us wish that you made us redundant in the summer. All I want for Christmas is a new CEO and some true leadership.
The Telford office has been permanently closed for the past 3 months.
Closing all U.K. offices? Where the he-l did you hear that? Sounds a bit fanciful.
How bad can support get until the people in charge are fired for absolute incompetence. Performance is at a 30 year low and the poor analysts are taking the brunt of extremely poor KLT and senior management strategy. The customers don’t deserve this rubbish and why would they pay their monthly support fees to wait weeks for help. Backlog huge, SLA a joke and customer service is a disaster. So very very sad 😢
latest heard it Keyloop are closing all UK Offices just leaving the hosting centres.
I remember the good old days in Newbury when you walked around and meet many people who you'd spoken to or met.
Goodbye Hungerford, Telford, Bristol and Belhlshill.
Very sad for all the staff and customer, and we as customers are still paying the say amount for the vastly reduced support fees
Been confirmed that UK has enlisted a Third Party recruitment company to employ EX employees to help Tier 2!!!
Rumour is this is short term at £400.00 per day.
Guess who is going to coach them on latest products?
Up to date KLT have not admitted they have made a pigs ear of things.
Nice respect from KLT to current and former employees.
Thank you KLT for the miserable merit rise.
I was brought up to respect people, unfortunately I cannot respect the KLT.
Not only do I think of my colleagues who are in this mess with me, but being deeply customer focused, I feel for our customers.
Is there a Santa Clause? I do hope so!!!!!
Now here we are ..... keyloop is in LOOP.
Mortgage monthly payments and bills to pay othetwise I would run as fast as possible from this company. Blind way of conducting a renumerative business. This is a gold mine where KLT is doing their best to make it fail.
Overall, it's just such a shame! Good people, who lived and breathed passionately.. the good products, good setup, good product, and good customer relationships. Feels like now it's all being systematically dismantled over time, and outsourced with no knowledge transfers, it appears. Fear to tell the upper management that from a technical perspective, it maybe a bad idea. But from the ground level it's just looking darn scary overall, morale is low. Fear is high. No idea what is coming. Feels like politician style answers to questions. Lots of good stuff on offer, values, well being, so much to want to stay for! But so much pressure now. No breather, no time to access well being. No guidance. Lots of knowledge and great minds gone. Feels really empty and sad now. Breaking my heart. Affecting my health. Learning to firefight to survive - which is totally against everything I stand for.. just to survive another week. Worrying about customers and feel powerless. All anyone really needs is a clear answer right now and some re assurance. So disappointed :( Still hopeful, please just tell us straight what the plan is..