10% of CDKi to go - The cull has started
1867 replies (most recent on top)
Got to agree with post hRvse+154y9TPM
I have lost of lot of respect for those who I considered friends as well as colleagues as they climb their career ladder for ever long it lasts.
No longer getting a call to see how you are, your progress etc etc.
Instead, keep picking up cases, get your commerce correct, this will address the poor customer feedback.
We were told this is a tried and tested Buisiness Model.
What they failed to say is this Buisiness Model failed time and time again.
Let's get our party dresses on, go to unimportant ceremonies, feed the industry the same unconvincing bull and award ourselves Tufty Club Badges.
Roll on cash in for them, escape for us.
If we told the truth to customers and employees then we wouldn’t need to go on storytelling courses/presentations. Spin, propaganda and jargon are more important than substance and reality here.
Somebody posted a while back about some wrong doings which would bankrupt Keyloop if or when the news got out?
Are we any closer to this happening or am I just getting my hopes up?
The brain drain is just non stop so many high quality hugely experienced consultants are just calling it day every week. You can’t buy that massive knowledge of the DMS or technology. It says everything about the culture and terrible management of this failing company. That said it’s all ok because because on social media the same KLT members are still celebrating meaningless targets and talking sh1t£ about how great it is all is. As long as they keep building their network based on spin they think they are winning. #bloodontheirhands.
Still writing their own Glassdoor reviews, the latest review is good for a laugh.
Job Architecture Framework
It's used to not award bonuses or merit increases/ inflationary rises to the minions.
Basically HR claptrap.
J(y)et Another Failure
What does JAF stand for?
Cheers.
Notice to Keyloop.
Put a bit more effort into the fake glass door reviews, at least mix the script up a little!
We're there many Keyloop representatives at the AM awards or did they know better?
Keyloop won nothing in the AM Awards last night which sums up its huge decline in the automotive space. It’s probably a good thing as I think they would have be heckled and booed off the stage as the distaste is so strong in the room. Now if there was an award for worst service and customer experience they would of smashed that easily. Much talk over the dinner was about alternative DMS’s and how to finally ditch the parasites.
PS is 3 times smaller than Engineering. According to all industri standards and financial rules they should be at least twice as big. Also Sales are to big if you look at the size of the other departments. All of this results in a really bad earning per FTE. Keyloop is for sure doing things differently than others.
Article focuses on a healthcare company, but principal remains the same.
https://www.nytimes.com/2023/04/28/opinion/private-equity.html
/tldr It doesn't really matter too much to private equity firms when companies taken over fail.
There is quite a skill to going into a company and reducing costs without impacting the customer experience - unfortunately FP were advised by the wrong cdk people as to who can go and who should stay, add this to no proper due diligence as to the decision to release in the hack and slash manner they elected to utilise, combined with the aforementioned “we’ve done this before” cavilier attitude it has been quite the lethal combination as is being proved for the business.
Sorry to be pedantic to an earlier poster, it’s only been 2 years since they took over, though I can understand that due to the awful working environment you described, it feels like twice as long. Wishing you and all the other remainders the very best.
I could go into any company in the entire world and cut costs, there is not much skill in that. However there is skill required to grow revenues and improve the experience of employees and customers. The KLT have proven in the last 2 years that they have no skill in this area whatsoever, and so it is time for them all to move on.
When FPiggies took over the company, we were all going to be one Keyloop where everyone is equal. Unfortunately some are much more equal than others with massive bonuses and party trips, whilst most other people have paltry pay rises and bonuses. The size of the Exit bonus pot for the few is absolutely staggering, you would not believe it.
Does the CPO really believe some of the comments she has been putting on Linked-in?“We have introduced pay for performance”. How can that be so when virtually everyone gets the same rating regardless of performance and that leads to a pay rise well below inflation. She keep’s going on about JAF but what is the benefit to of this? It has taken more than 2 years to get JAF1.0 and now they’re talking about JAF 2.0. They seem to accept that some people are getting paid below market but state it could take another 2 years to bring them into line with market. Seriously, so 4 years after taking over they will finally pay someone their market worth. No wonder NPS score is 19 which is pretty much at the bottom of the industry based on a Google search I did. They are very cagey now whenever anyone mentions Peakon as they don’t want to talk about or act upon the shamefully low scores.
“Why to I work for Keyloop?” I ask myself this question every morning
Loving this page. As a non employee I can see some real sh1t going down with this business. How the heck do you work for such tripe?
You ok hon?
Based on the Award Winners announced in todays townhall, it seems that the most >>important and endorsed skill to have in Keyloop is to be good at ar-e licking while you >>take credit of other People’s good work.
17 hours ago by BetterSweetSymphony | 8 reactions (+8/-0)
Post ID: @hgamw+154y9TPM
Yes they must be a t*at I guess. Because you said so.
To quote a recent poster "Posts must be deleted which educate others to know the truth........................"
In the country of the blind, the one-eyed man is king.
Based on the Award Winners announced in todays townhall, it seems that the most important and endorsed skill to have in Keyloop is to be good at ar-e licking while you take credit of other People’s good work.
All that you missed was some t*at commenting on internal keyloop person who is ill, not in a sensitive manner. At a guess its the same person who cannot use normal English to describle a scenario and resorts to cursing and slander.
LOL what have I missed?
More reviews deleted
WOW this new glassdoor review is shocking. Seems to say everything. Will be interesting if CPO will comment on this one. Broken.
https://www.glassdoor.co.uk/Reviews/Employee-Review-Keyloop-UK-RVW75678842.htm
Earlier post suggests that this month's figures are looking terrible, they need someone that could give those figures a bit of a massage and then everything on the surface would appear to be tickety-boo. Does anyone in Keyloop know who maybe able to do this, someone with previous experience would be good?
They do seem to be deploying the old methodology back (country specific). I dont think it will ever be as effective and efficient as it was with so many knowledgeable colleague let go in that first round of redundancy!
Intresting insight on the below comments, this is the first I've heard of it. I would not be surprised if they sell keyloop in the not too distant future.
Wow, it’s staggering that they have the audacity to lecture other people on the employee experience, when the employee experience at their company is abysmal. Meanwhile others in the HR team are having a party trip to India and some of the other KLT are sunning themselves in Miami.
Anyone else who noticed that some leaders and “key persons” are more busy promoting them self on LinkedIn, SocialMedias and at events instead of doing what they are payed to do? No names mentioned.
Yesterday I overheard two people from Finance talking about how unfair they think it is, that budgets are on purpose set to High so they can’t be achieved. This to push people as much as possible. Fortunate for the KLT, they are not on the same bonus structure as the rest of the company. They are not measured on leavers etc. only on new deals signed and that we don’t make a minus. The KLT, they are not stupid.
Heard a rumour today that Sytner are jumping ship? Can anybody put any substance to back this claim up?
We need to speed up the sales process or the next investment fund will not be available for purchase, the company's value is being seriously damaged, FP is not willing to lose money. All focused and coordinated by yes man to work hard and make up the pig..... what an indecent show..... not even a reaction from the slaves????
There is a increasing noise that FP want to dispose early. Getting more requests for information on the business from PE consultants. Therefore the post below holds water. They will lose a lot of money but better written off now than taking further loses. #destroyed.
Mass layoffs are in the pipeline again. Shotg-n methodology which was used before being deployed. No one is really safe, only those sucking as5e on the verticals. Be prepared for your team members and other workloads to be dumped on you or if you are lucky you may get fired.
Sweetener package is getting smaller as FP scrutinise and cut budgets to attract investors.
The fact is products are being sold by people who don't know how they work and when they go live the customers are finding that they haven't been trained/it doesn't do what they expected.
The Sale is more important than the product fit. FB seems to fail to understand that Quality and Product Fit focused sales lead to higher returns but we are in the short term game here.
Add to that Implementation Consultants who install and then run away as they are installing products that they do not know and not installing them correctly.
Once the customer is live PS cant/wont help as the assistance cant be charged for and the lords above have decreed they have to focus on chargeable only.
One can only imagine the pain that our Support teams have to go though because of this - asked to pick up the pieces and deal with the unhappy customer conversations as that is their role according to their shiny and somewhat naïve new leader and us IMPS, PS, Sales and AM can hide under rock.
Add to that the 30% po-p and we have unhappy customers and very unhappy staff who are fighting each other, finger pointing and are generally resigned to doom.
PS townhall this morning was confusing. It would appear that we don't have the right skills in certain areas to deliver the amazing sales which the Maltese falcons have done. Where have these sales occurred? They were trying to sell our products with 100% discount incentives recently and nobody wanted to sign on the line!
The whole PS team looked quite flustered earlier, perhaps it was the early start or perhaps the pressure is starting to finally show. On a positive note next month's figures are looking terrible so we may see further changes at the top imminently.
Database Engineering Director fired for being incompetent. Fair enough. Move the Oracle DBA team under the guy who has been the major impediment in getting the Oracle infrastructure upgraded. Classic.
Don't be surprised if some of the partners come together and engage the competition and market authorities. With a monopoly position this could be seen as uncompetitive practice. They were warned!!!!!
All the time, effort and money that's gone into the partner programme and then they come up with this knuckle-headed bobbins! Trying to think why they'd do this I came up with
- FP want out and so they're trying to fatten up profits.
- There's more customers about to jump ship so they're trying to shore up revenue.
- They want to destroy the partners' business models so there's some nice cheap M&A targets.
- The KLT/SLT are complete and utter mo--ns.