Is Accenture backing out of the deal? Can they do that?
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Customer care does not see / have access to the entire amount of data that are on customer usage records used to bill which could allow "bad actors" to hunt down customers and parties called by exact location putting many parties at risk. For example, undercover law enforcement address shown on customer care system is some govt office the bill is sent to but the billing usage records show exact location the call cane from and exact location they call to frequently . Specific location from the network gets stored and processed in billing records not in customer care records and they have to open tickets with network or billing who resolve the specifics of customer inquiries resolving around where usage originated, terminates, routing, phones imsei, etc
Accenture Techs are being trained by Baidu in Wuhan.
A full pot of chai was spilled in the Bangalore server. No replacement parts available.
It’s not just consumer data. It could be government, wholesale, etc; or the stoppage might be completely unrelated to data. Everyone is in the dark.
Any truth to a potential employee lawsuit pertaining to outsourcing?
I can't wait to conclude my all my service with att. I don't want to have anything to do with them and I want to stop giving them money for the flea circus.
How can it be an issue with offshore accessing customer Info, haven’t customer service jobs been offshore for years and they access customer data.
Management says training is on hold, but they don’t know why??? What could be so big to stop everything? This place is a mess....
Rumors are it is all about data access. Giving low paid overseas contractors access to customer data would be bad for both customers and the company.
Someone did something wrong LMAO Fete sure left in a hurry after signing this deal. Where there is smoke there is fire 🤐
Weaky Weaklend and her AVPs are stupid and proving it one more time. Chaos rules
Issues with overseas contractors accessing customer data. A big oops on the part of management approving this. Everything on hold
No clue but no internal e-mails or calls to have them in it. Super weird