I know this is a lay-off forum but I don’t know where else to turn. How do I report that my manager in IHX is asking me to do fraud and lie ? HR is no help. People have called and they get fired.
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Call Forsyth lol
I was in this role about a year back. And during this time a competing territory was promising EVERY customer free devices. Half of the role was actually myself trying to clarify offers and resolve billing issues. Ultimately, the IHX role consumed many hours after driving around all day into my evening often. I would be careful to not take on more work than I could bring home with me. But I can tell you it was fing terrible. And to echo your point about bringing up any wrong doings to management or HR. You are asking for trouble. Just keep your head down and keep working. If you have a good reputation, keep it and try to find another role within the company, that seems to be what a lot of people have done or are doing. Or find a role outside of the company and be picky as you can be when applying outside of the company. Try to avoid making your new employer such a dark and dreary place to work. cheers
YOu gotta define Fraud and Lie and the circumstance.
I see Lie for convenience happening all the time. This will not stand whether you go to HR and Asset Management.
Our HR professionals are not equipped or knowledgeable enough to understand many types of fraud.
As your manager( like most managers) have not given you an opportunity to document evidence. Our managers are trained well to CYA and not actually perform the work they are paid for.
You could document a daily file of issues that you could share with compliance folks. These files have create dates that could be leverage. Your intent to document it over several instance and history will have a weight. If she calls you, you could install a recording app in phone etc.,
Do not go to HR at all costs! I know two people who have done so for separate reasons/issues and both were let go within a year and the Manager knew of their complaint. Look for another position and once you have found one then go to Asset Protection if it is a serious matter and you fell you must.
Call asset protection. It is anonymous and these guys live for stuff like this. They will investigate.
I say go to your local news. Contact every news channel in your area. Tell them about what is going on. Tell them how IHX is just basically breaking laws by going up to customers and saying they are just so called account managers. When in reality they are just trying to trick the customer into buying thing's they don't need. Explain to them how the whole free phone thing scam really works. How they are not getting free phone's because they end up paying anyways for the phones.
The whole company is committing fraud. In all honesty talking to HR is going to get you fired. Not immediately but when they confront your manager he will put pressure on you even worse forcing you to quit. It says a lot for the people willing to look a customer in the face and know they are committing fraud on their account. AT&T's a huge company, there's a lot of bad people.
What I’m saying is that there’s nothing that you or anyone else can about it. There’s no fear hear, it’s not something I have to worry with. If I was asked to do something that went against my morals I wouldn’t. That’s why I wouldn’t apply for a job that would put me in that position. Also if what you’re going through bothers you so much, do something about it, do it with no regard to the consequences. STAND-UP!!!
Super upset I see hahaha. I was just curious. Obviously people know about it otherwise HR would do something. I just can’t imagine everyone is a mute like yourself where you’ll do anything they ask out of fear or whatever drives you. You never speak up about anything because it simply goes on? Weird.
Do you really believe that it isn’t known. Everything that will elevate numbers is acceptable, quietly. You are speaking about a company that relies totally on “Numbers”(Metrics). So don’t for one second think what you’re going through isn’t known. But the truth is, it isn’t talked about, that way when someone such as yourself comes along and blows the lid on it, others can honestly (With no proof of their knowledge) say “I have/had no knowledge of such practices!” Don’t be so naive! If it’s happening, then you can bet your a$$ someone knows about it. Do your job or walk-away. You’re not the only one going through what you’re going through. And it’s gonna keep going on when you’re gone.
For the people recommending Asset Protection, how is that any more effective and safer than HR?
You go to asset protection, not HR
Do not inform HR of anything, they will fire you and cover up. Go to a lawyer, and let them advise you on going whistleblower status, and let them be your voice to the company/HR. These are the only sae ways, and they are going to be costly on all fronts.
Start keeping records and evidence of EVERYTHING. Write down dates, times and details of every occurrence. Find a way to record or at least document your manager's calls, without getting caught of course. It may end up being illegal where you live, but have it in case you can use it.
Do NOT go to HR first. HR is just corporate damage control. Their job is to pacify 'troublemakers' and remove them from the business if necessary. Contact a good lawyer and decide your next step. Perhaps look into getting the media involved. Be ready to fight like hell and possibly lose your job, but if ethics are that important to you it's worth the fight. Especially considering that no one's job at this place is safe any way.
Contact Asset Protection 1-800-807-4205. It’s anonymous and they will investigate
Fraud as in asking ya to pay for customers phones when they don’t have the money. Or buying a number from Walmart so they can get a port in credit. Going to a home with no tech so that would be more so solicitation. Cold calling customers. Also solicitation. Advising us to promise discounts and credits that we are aware the customer can’t get to get the phone sold.
Depends on what the fraud is!
First, if you live in a state that does NOT require you to get permission to record your phone call, there are apps that can record cell phone conversations.
If she is instructing you to commit fraud again a government agency, Federal, State or Local, then you have all kinds of options. Indeed at the federal level, a Whistlebrower can recover a good percentage of the fraud. Certainly, Federal, State and local procecuters will probably want to listen. But I would engage council to protect yourself else you might find them coming after you!!!
If it is fraud against customers or vendors, I would consult an attorney again as she may point the finger at you!
If it fraud against you (employment issue) there are federal agencies and depending on state, you can report to if it is something involving race, religion, s-xual orientation, or such.
Good luck and remember to protect yourself else you may be the fall guy. It might just be easier to find a new job and quit. Impossible to get transferred in this wonderful company these days.
She does a lot of it over the phone because she knows it’s not documented that way. Seems like this is a lost cause. I appreciate all the help and advice but without her emailing or texting something it’s just he said she said and she’s been winning. More than 9 HR investigations due to these matters and nothing happens. I think it’s because we are not union. I have friends at the storefronts who say this would never happen.
If you do not have evidence, pictures or a recording, you are wasting your time. Also best place to turn is your States labor board. If you are not willing to be fired over this, then you may want to rethink. You need the attitude that this is not about retaining your job, but getting an acceptable civil settlement for the issue.
As somebody who had blown the whistle on COBC violations, I can tell you that the company will actively debate you during the complaint and investigation process. Document the living heck out of everything. And be fully prepared to file a retaliation suit down the road.
Don’t go to HR! There is no COBC!! Everything questionable gets covered up!!!
If it fits whistle blower status as a valid case, there are many rights and protections afforded. I don't think HR would be on your side. There are firms that specialize in cases like this if it's found to be valid.
Shouldn’t I have to go to HR to prior to the lawyer ? Won’t the lawyer ask “ well did you go through the correct course of action “
Good advice on blowing the whistle. It will also put you in a safer category when layoffs are being decided. Otherwise the layoff could be construed as retaliation against a protected activity.
Yeah I assumed that would be the next route. We are told to cold call. Go to homes with no tech. We have proof of that but HR let’s her get away with it. I’ve been in sales for awhile so this isn’t new but the practices in this channel are insanely grimy. Feels like a 3rd party.
Try to get a good lawyer and sue the hell out of them. If you have solid proof of fraud you have them by the balls. That is the only language this cesspool company knows when it comes to fraud. If they try to fire you sue them some more. That is the only language they understand. Go get whistle blower status it is time the company stop this creative financing shenanigans.