Is it my imagination or T's hiring policy now is, Just OK is OK? Every time I call customer service they're literally dumb as a stump.
14 replies (most recent on top)
"Why are you people living in the dark ages? Who calls customers service anymore? You can handle everything online".
Question; To the person who said the above; Have you ever tried to use ATT,com or chat on ATT.com? I was basically Customer Service this Xmas for friends, family, neighbors or friends of friends who bought cell phones from AT&T as holiday gifts and then could not deal with support in setting up or activating them with AT&T. Boy, I got a handful of feedback.
Why are you people living in the dark ages? Who calls customers service anymore? You can handle everything online.
RE: @1dyq+13hZP4mI - "Folks, don’t let At&T’s bad policies warp your thinking into hatred or racists thoughts against immigrants. We are a nation of immigrants. That’s what makes our nation great. Immigrants are people like you and me who want the same things we all want..."
Actually, it isn't simply immigrants. It's that America is a melting pot where all cultures blend together. America welcomes you and you blend. That's why we're great. (My grandparents were immigrants.)
Customer doesn’t make money....so they look for the lowest price model. It’s all about the dollar!!
Folks, don’t let At&T’s bad policies warp your thinking into hatred or racists thoughts against immigrants. We are a nation of immigrants. That’s what makes our nation great. Immigrants are people like you and me who want the same things we all want: to have a decent enough wage And healthcare to care for our families. Don’t hate or blame the folks working for At&t overseas either. It is not them TAKING our jobs, it’s At&t GIVING them away.
@auy+13hZP4mI - I think what you said is a little bit discriminating towards naturalized US citizens, like me. I've been busting my butt to work for ATT for several years providing all best of my skills, knowledge to make mobility (in my case) customers happy. I lost my job for some stupid CZ c-p. I speak, read, write good (not best) English, even though it is my second language. Are naturalized US citizens Americans? I thought yes.
Going to be more managers fired quickly being they aint doing the job. Good luck shoveling feces you a hole.
T doesn’t want customers calling in. You haven’t suffered enough if you keep calling in.
Just another example of 'you get what you pay for'.
When you lay off your knowledgeable American workers WHO SPEAK ENGLISH AS A FIRST LANGUAGE and replace them with foreign sweatshop workers WHO DO NOT SPEAK ENGLISH AS A FIRST LANGUAGE and who are reading from a script and have no passion for their job or loyalty to their company, this is what you get. Randall values saving a dime before serving his customers.
https://youtu.be/EALHaRsBGVc
sounds like your customer service call got routed to my manager. Whoops
Sorry, but T Mismanagement is NOT anywhere near ok. Ratty FAILED. Stinky Ruined TW. At least they got rid of JD - yet another that was a fail!
Irony...
Nope not your imagination and why I don’t give att money any more for any of their so called services.