Does it give you a warm fuzzy that only the technicians are required to keep the network running? How much of dispatch has been automated?
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That’s right it will run even if nobody is there. Except for service orders and repair tickets which are thousands per day. Same as always so yes the technicians have to show up to keep the network running. When they make those tough choices on where to cut they know they need a few of us.
Stop with your holding the network together bullsh$t , the network will run whether you come in today or not. You don't know what to go fix unless you get dispatched on it. Stop acting like technicians are the only ones doing work, give it a rest.
But it’s the Baaaaddddd technicians who most AT&T employees seem to think we should be fired en masse. But low and behold its the field force that is the glue that keeps the network together or the black plastic that keeps the network together... techs see the humor in that one... Bad cable, just temp it, money for supplies, just deny them,time, just take more time away, personnel, well just lay them off. This is the field you sow. My family is going to a T-Mobile plan with my Comcast internet, why because this company has proven time and time again it values no one besides the Dallas Porcelain Pallas or well no one. To say I could care any less is an understatement.
How much of dispatch has been automated?
A lot. The company doesn’t need and doesn’t have as many Network Force Load Analysts (aka “Load Balance Managers”, “LBM”) that they did in the past few years. That’s because automation has taken a majority of that work away. Is it perfect? Far from it but if you look at the results from a macro level it’s working well enough for it to stay around.
I’m not a fan (never will be) of bulk routing technicians because there’s too many variables that technicians don’t have control over. Is it nice seeing your work for the day? Hell yeahh, I get it. But it’s not efficient and it’s not customer focused; especially on the IEFS side where work is generated same day.
Example: You get bulk routed the night before and you’re all set. You’re out doing your thing on a repair and a customer nearby calls in a repair but you can’t get to it because you have customers other places waiting for you. — it doesn’t work.