Wonder if we have anyone in the "Golden Palace" that would go under cover, meaning Randys staff to see how really bad off the COR "Retail" stores are? To take a look at management, how reps hands are tied and how customers come in complaining about overseas customer care! I could go on for hours... just curious
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Randy and the C Suite don’t care. They are out the door with their golden parachutes this year. He’s probably spending his days looking at villas to buy and planning European vacations.
There is a resistance to improving process unless it is from the top. IT employees spend so much effort logging their daily activities when the only one that counts is when they are coding which adds value to the company financials as "Software Capitalization" dollars. But tried to tell the management we don't need to track admin or maintenance work, yet, they insist. Baffling.
The episode is just forgotten Apple IDs, complaining about bills, scam plays and equipment that never works.
Randy don’t care.
No, we don't. They don't care.