Explain to me why these people still have jobs. A typical day at this center is managers come dressed in jeans. stretch pants, pajama bottoms anything but office attire. The male overweight managers are in t-shirts and jogging pants, so discussing. Granted I have only worked here for about a year however I have worked at other call centers and they were nothing like this one. I am in the collections office and I can tell you that the customers that call in with their service suspended are many and they are repeat suspend customers. At$t makes money from these customers from suspend fees, so it only makes sense to restore the customers knowing another suspend fee awaits at$ts pocket. These customers will continue to be customers as long as we continue to restore. That being said the managers in my call center will NOT restore customers with partial payments so our churn at this office is extremely high. It is as if at$t knows this center is failing and will be shuttered soon. If a customer calls in on 12/15 suspended and made Novembers payment on 11/14 why would we not restore this customer with a arrangement. I have gone to managers where a customer is suspended been with the company for 5 years third suspend can only pay small amount of most recent bill that is owed and managers will say NO. SMH. I speak to at least 60 customers a day and at least 10 of these say they will just go to metro. I know these customers are not what att wants as clientele but, they do pay maybe not all that is due but this suspend charges alone contributes to atts income. I am not sure if this is atts policy to deny the customers so they will go elsewhere or just poor management at my call center. (God willing it will soon be my ex job)
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The suspend charges add to AT&T's revenue, but having personnel handling the account subtracts from revenues. So, somebody has done the arithmetic. Compare these accounts to accounts with automatic debit from a checking account, and there is a big difference in overhead.
It's quite clear that AT&T has concluded that customers providing a partial payment involve higher overhead than customers that pay up, in other words, more handling by a rep.
I did Data Center ops, and we were charged $1 per minute per rep when they were unable to access their applications. And that was quite a few years ago. So, the rep was costing AT&T $60/hour. There is the building, the health care, the salary, the other stuff, etc.
I managed outage calls ─ it was a barrel of laughs, so long as they weren't blaming the outage on me or my department.
In this case, with the policy of not accepting partial payments, I give AT&T the benefit of the doubt.
It really doesn’t matter what you wear. The customer can’t see you at the other end of the line. I’ve seen reps let go that show up wearing business attire. Reps in pajamas make it to the top 1%. Don’t judge a book by its cover.
Who gets hung up on dress code? If it’s a customer facing position then yes professional attire is to be expected. But a call center job? Nah. Fight the battles worth fighting.
as if there's a formal dress code in the call center. LOL, get outta here
I work in a call center in the SE as well. We have a relaxed dress code but some of the older employes do dress kinda business. One of the older women that I work with wears slacks and blouses, she wears crocks though. Most of us wear jeans and casual tops, but we look fine. The way I see it we get our job done and we are there when we are suppose to be. :)
Perhaps you should be working since you’re on the clock, instead of criticizing others. Get to work or go home.
How many call centers are even left in the SE, since several have already be closed and consolidated. Where are they even at? Seems it could easily be outsourced like other ATT call centers, why does collections need to be mainland based?
Now you have to wear steel toed flip flops with hard hat and safety vest.
I worked in a call center for AT&T in the 90’s as an account rep as well as a testing tech, and the one thing I liked about it was the relaxed dress code. I wore flip flops, t-shirts and shorts almost every day and never had to worry about dressing up.
Watch out someone is saying the same things about you. Stop wishing for others to be laid off, because you are really wishing for your own butt to be on the line too.
Don’t worry the customers are much better off not being att customers.