This restructuring provide Verizon the ability to reduce the CS workforce by making all CS employees be trained in all business segments. With the continued closings of call centers Nationwide and moving most if not all to Home Base Agents (HBA) real estate expenses will be reduced, and redundant positions will ultimately be eliminated.
I can say first hand that this is taking place behind closed doors. The closing of call centers happened in 2017, and 2018.
With VZ 2.0, there is no need of layoffs. everyone take it easy
Training call center agents to handle various call types and getting rid of redundancy.
Seems rather smart and cost effective.
Well layoffs this year automatically gave you the package until end of Q4.
Layoffs are on the Verizon! 2020 1Q
Yeah get rid of the over paid entitled corporate wireless haters..t- moblie will beat the c-ap out of you in the 5g race .just sit and watch as they fly by you guys
Something is cooking for sure. Leadership pulled a fast one on us by delaying layoffs this year. But they will come eventually.