Listening to Devin Merrill try and sound smart is a joke. This is the guy who led the DIRECTV Now product. How is this man still employed?
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"I've seen more people rewarded for fixing something broken (even if they created the problem in the first place), than making something of high quality in the first place."
Oh this is so true, probably not just AT&T but most places. Reward the person who puts out the fire, even though they started it vs the person who prevented a fire to begin with.
I've seen more people rewarded for fixing something broken (even if they created the problem in the first place), than making something of high quality in the first place.
Deadlines are more important than Quality
He launched DIRECTV Now quickly with gum and duck tape and then got promoted. The product was never fixed and the rest is history.
There is a moral to this story but the missing piece could be is was a golden boy to the senior executives. Knowing the culture he probably was threatened to get it out the door ASAP in whatever state it was in then was rewarded.