Over pressured Gms and SMs afraid of being ripped by the district manager on one of their 5 calls a day are pressuring solutions specialists, to NOT flag fruad customers, We are told that every Unlimited Go plan MUST come with a hum X. This is very troubling we prey on spanish customers everyday, my GM calls it "paying tax" for not speaking english. Old people who do use more than 1 GB are corherist in the +55 plan with Hum X. This is rampant all throughout the company! I'm tired of every second a desperate SM will make me include Humx in every quote and tell the customer its required. I dont blame the managment team I blame the DMs and above for forcing use to sell this POS product! Just saying sell with integrity doesn't do anything when you rip the leadership team 5 times a day about how low their hum sales are. This is the definition of Satanism, no other way to put it. We are doing EXACTLY what wells Fargo is doing but worse because we are charging customers
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They know what is going on and don’t care!! The media needs to know!!
Nobody cares. It's been going on for years...before the merger and becoming Verizon and will continue. Love it of leave it
Nobody cares...5G onward and forward
- Reps need to know how to effectively respond to targeted negative coachings by responding in email and putting it on record.
- The fleecing of spanish speaking customers has been going on for years and Verizon knows.
It's all about inclusion and diversity. Why should they be left out of being slammed.
HR is useless, if you reach out good luck and count your days.
I think some people missed the point of this post. We are slamming customers with bad products in a forceful manner.
@2sxv: Obviously not, but it’s harder to prove that mgmt is encouraging “slamming.” A bigoted comment overheard by one or more employees is a good place to start an HR investigation.
Nobody cares
So slamming customers and taking advantage of them is ok, but once he said Spanish speaking customers it becomes not ok?
contact HR about your manager’s bigoted comments about Spanish-speaking customers. that’s unacceptable.
Love the Star wars reference comrade
This is getting out of hand! Now there are two of them!!
But seriously my management team wants us to use bundling and revenue replacement tactics to get hums and tablets out. You know, the tactics that the code of conduct specifically forbids.
The pressure is so high in my district that the DM is pressuring the GM’s to pressure SM’s for more “actionable” coaching. Essential the DM only wants coachings of bad things so reps can be “coached” out.
This pressures the reps who are scared to lose their jobs to start slamming customers. Verizon leadership should be ashamed of themselves.
Yes totally agreed.