MI DOES ALL THE DYING
Leadership is living in a cocoon, they don't deal with any of the consequences of their decision making for the constant problems of working front line. They need to face accountability for their lack of action (or inaction I suppose) not only to the front line, but to the customer as well.
Deteriorating network, dumpster fire tools, and that lipstick on a pig they call rebranding. Retail stores just see increased work loads and added responsibilities, with ever increasing targets. It's not the stores job to be IT to figure out why sh-t doesn't work. Whatever half brain dead leadership that is worth a damn in-stores carries the burden of EVERYTHING. They are the end all be all for Verizon and if they can't figure it out? Get fu---d. And Lorde help you if your stuck with an incompetent store manager or assistant managers that spend 8 hours a day in the office while the sales floor falls apart and reps are at the mercy of the Karens and Chads of the world.
This USED to be a great place to work, with leadership that USED to be empowered to do things. And these buttheads in management USED to have to answer to their mistakes. Now? we spend half our days fighting internally with these airhead vendors that work for Berizon and flat out tell you to fu-k off and they aren't going to fix anything. I wish these a--hats had to field calls directly from customers for the projects they are in charge of that fall flat on their face. Instead, lets jack up the quotas, not improve the network and let the front line flounder while we hold them accountable to spinning 20+ plates of KPIs.
oh and god forbid you drop the big "U". Next Pulse survey, im going to fill the character count with the dreaded word that should not be spoken.