Sooooo Apparently supervisors are getting in trouble for the latest pulse survey results.... Imagine that... They getting pushback from SMs for how their team feels about Verizon... Hmm isn't that the same as us being held accountable for how our customers feel about Verizon. Sucks doesn't it.
20 replies (most recent on top)
The problem with the pulse surveys is the mangers tell the employees it directly affects the management. So the weak support the cult.
Give them the truth next time.
And the last poster is in leadership or employee relations. Brett is that you?
I never used to do them until I heard from my AD he was getting called out for low response, so they definitely KNOW. Now I give real #'s and am clear in the verbatims with what's missing or obstacles to help me close more business. These are not a time to whine about quotas, poor management or trivial Quality of Life complaints.
Use to take them but know nothing good is going to come from them so why bother. They really don't care so why should we?
If I'm gonna be let go for not being vaccinated, all 0.
@2mhg+1d39NhDa 100% facts. Abusers and unvaxxed is putting it mildly. I work for HR in the Northeast and we have three stores under the radar for being shut down multiple times since covid. The stores are in central Connecticut , western Massachusetts and NY Metro. The employees of these stores should be given some type of reprimand but it’s a slippery legal slope. Reps and Managers alike continued to party and travel even in the heart of covid with no respect for anyone.
They didn't mandate the vaxx though? They just said they are waiting to return to office till December and waiting clarification from the Fed. Also that if you are asymptomatic that it's no longer paid time off, which does make sense sadly because there was to many abusers. unvaxxed and against mandates btw.
Our entire team agrees, straight 0 all the way down. In the comment section we are all putting "Verizon will not get any score due to mandating the vaccine. This is in no way reflective of our management."
I just gave all 10s or whatever the highest number was. The last time they did the pulse survey, we all had a store meeting about it and got Sh1t for it. So to avoid a unnecessary meeting, I’m saying whatever they want to hear cause they absolutely don’t care how we feel.
I'm not happy with Verizon but if I take a survey I'm giving them all 10's. They got me where I am today. Again I'm not happy with them fully. Like it's impossible to get a bonus around here for surveys just to name a reason.
I don't plan on being with Vz after a couple of years and I am extremely grateful for everything they have helped me accomplish. It's not worth the sm--k talk on the survey to me. It's not like they actually implement anything when we give them honest feedback.
Well this post sums it all up. I mean if your not willing to take the survey or be honest with your answers then why come on here complaining about anything ? It seems like a cowardly thing not to take the surveys. What do you really have to lose ?
I didnt even take mine because I knew it would cause a mess. I have to be honest lol
Never write a verbatim. Just click the numbers.
And the same with Customers Service Supervisors. Do any of you believe any of the company surveys are Anonymous???
responding to @ixc+1d39NhDa
I can tell you with absolute certainty that this is true. I was directly involved in conversations between DM and GM to "find out who the wrote the negative surveys" There were then subsequent meetings with SM's and some Sales Specialists about who wrote the verbatim feedback. When I was finally fed up, I shared my piece of mind in the Pulse Survey about DM and above leadership. I'll let you guess how that turned out for me.
The GM actually sat down with reps and told them the feedback reflected him and pressured them into positive Pulse scores with an 'or else' mentality.
Sad. But True.
I would be willing to bet that the pulse surveys are rigged just like they do with ris surveys and quotas.
In response to @www+1d39NhDa
Want to know why stores overall don’t reflect that?
Last time my mangers got bad pulse surveys, they literally interrogated EVERY REP! The work environment became more toxic because the managers got pi$$y over our feedback. All they do is sit in the back ALL DAY and make the key holders do their job. I can’t even name the last time I saw a manager open or close the store. They’re always on vacation.
I’ve heard the same thing from several employees that work at other stores.
Reps don’t want to create more animosity by telling their truth.
In regards to those Pulse surveys. The overall company results always come back good. If this messageboard is accurate in how reps feel working in the stores then why do the actual scores never reflect that ? I think a lot of reps complain to each other in the stores but most play both sides of the fence and dont complain to leadership.
Its like when they try to hold reps accountable for metrics except they don't take into account that the pos system doesn't function properly. Activations fail to go through constantly so we sit there on hold with core for over an hour or when a giant orange banner of error codes shows up so I have to walk an aal with tmp rev and a jetpaxk. Its not my fault the company would rather invest in door greeters than fix the actual issue. Maybe, why not invest in fixing the systems verizon? Wtf is wrong with this company?!
Oh and..
"The company can’t even afford more than $10 per person for lunch."
If that's the case then how is it that they're trying to hire door greeters for $10 an hour? Pretty sure they CAN afford it, but they don't want to pay us anything more than a $10 lunch, why? because they don't care about us which is an obvious reflection of the pulse surveys. They get the score they deserve.
Their’s no way any store had good pulse survey results. Everyone feels like we are just pawns and leftovers. The company can’t even afford more than $10 per person for lunch. When you live in a big city, that won’t even buy subway. So ridiculous.