Why is this company outsourcing to vendors who consistently f— up accounts and lie constantly just to get customers off the phone? Why would you f— over the people who actually know how to do the job and spend their entire shifts unfucking the damage that vendors do?
Yes, Hans and other "leadership", you may save a few bucks now but for every Customer Service employee who cares about doing a good job and are the front line, doing the hardest job in the company, you just f—ed them over by only giving them 89%? How out of touch can you be? You wouldnt last an hour answering calls or in a store, even the most shady indirect store.
When 5G fails to be the win you thought was worth gutting this company for, you will still have your golden parachute and Verizon will have the worst customer service and the least shareholder value in the industry. I hope your millions help you feel better about being crooked and incompetent mo–ns.