My soul laughs devilishly when someone says
“I’m here for my free upgrade” 😂😈
30 replies (most recent on top)
"Why did my (insert insanely old phone) get (insert random problem)
...what do you mean I have to buy a new phone, it is only 6 years old!!!!!!"
Usually said by older people that cellphones should only have to be bought once
"Why did my (insert insanely old phone) get (insert random problem)
...what do you mean I have to buy a new phone, it is only 6 years old!!!!!!"
Usually said by older people that cellphones should only have to be bought once
I wish customer srvice reps knew what it ws like to call in. First agent we get is in India, she's whispering for some reason, I ask her to speak louder, we can't hear or understand her. I hang up and call back and get another person with a strong accent nd the customer rolls their eyes. They eventually tell me they have to put me on hold. After 15 min hold we give up and call back. Finally a csr in America. They tell us they can't help us and have to transfer us to core who transfers us to tech support. Tech support answers and tells us we have to speak to the fraud dep. The fraud dep tells us we have to reach out to core. Finally after an hour of re-explaining 8 times, someone in cust service loyalty says, oh yeah it looks like the phone is set to activate tomorrow... you mustve gotten the phone in the mail a day early and our systems have a set date...so sorry about that, have a great day!
Then I have to say bye to the angry customer as they leave disgruntled with our overall lack of cs experience and competence.
FYI. Up to 2012 we had to have the "main" number on the account to access the account. We literally scolded the customer and trained them to give us their "main" number. So if they give you their "main" number then you know they are a long time customer that listened to what we told them to do. You sound stupid repeating this as a complaint.
Mine isn’t customers oddly, it’s when id10t store reps call care for every little thing, expect the world, and lie to their customers and demand that we fix everything for them. Worthless brats, hope all your stores close and people just do things online.
What is a hum?
I sh*t you not. I had a customer go into an absolute rage because I didn’t know the server setting for his Cox email on his FLIP PHONE 😂
“Sir, I’m going to be honest with you, we haven’t received training on that. I’ll google it to see if I can figure it out”
Customer: “F*CK VERIZON, That’s it, I’m going to T-Mobile”
🥴🫣
"Whatever happened to all the Nice customer service people" Posted that one on a pulse survey a few qtr's back. Guess that got stuck in Christie P's email & Sam doesnt have access
Im absolutely 💀 reading this best thread ever!
Everyone below me in this company only deserves my derision and abuse.
@dxu+1gmnyvfr Please enlighten us on what the “ main “ number on an account is. Is it the one that gets all the account level notifications ? Or is it the first phone line to be set up on the account ? Bottom line is any line on the account can be set as the “ main “ number. The point was customers think we need a main number to access an account.
“You’re going to set this up for me right”?
I’m like “remember, we just spoke about this”
“WHAT DO YOU MEAN YOU'RE NOT GOING TO SET THIS UP FOR ME, WHY AM I PAYING YOU GUYS $300 A MONTH”
Customers have a point...
Over the phone assistance...
Walking a customer through anything online.
“Okay. It says to click next. What do I do?”
Or
Rep: “Is there anything else I can help you with?”
Customer: “YoU gOt ThE wInNiNg LoTtErY nUmBeRs?” 🤓🤓🤓
To the post below, can you imagine if you were an " underpaid hack" and putting up with that condescending and downright confrontational people we help every day. We all show empathy and help everyone with everything, even things that have nothing to do with Verizon. The escalation always starts on the other side of the counter, the majority of the frontline does not want confrontation because of the surveys over their heads.The post below from " our store sign says Home of the Stupid and? " shows what the frontline puts up with.
This thread just shows what overpaid hacks we have working our stores.
It's your JOB to be empathetic and assist our customers so they see value in what they're paying for. More importantly to encourage them to want to pay us more.
It's the attitude displayed here that makes us try to reduce salaries.
It's this attitude that makes union reps roll over both when they come to us with issues and in negotiations.
Should I even mention the lack of compassion you display? Every visit home I'm explaining something smartphone related to my boomer mom (and sometimes her friends) that I think is basic. Why? Because they stopped comprehending tech at some point. I did the same for my grandparents. It happens to some of us as we get older. I do it out of the goodness of my heart. You guys are PAID to do this, and you can't or won't.
The last post was genuinely funny and does occur in Verizon stores everyday. With no empathy or regard from any corporate mo--n. Front line employees should get " Battle" pay for what they have to endure. I wonder what team monitors this site, the downvoting just verifies the sentiment reprobates in vzw Corp. Down votes commense!
I've been trying to return these accessories that telesales sent me with my phone ,I don't need them,I buy everything on Amazon, this is the 3 rd store I'm trying to do this, I don't think anyone in your company knows what they're doing.After,agreeing to the last statement, I explain that they sent you accessories and did not charge them for the accessories, not even payment to bill (You got them for free!)? And your right again on the last statement, Finally,customer says I still want to return them Lastly, Hi we have a 60 minute wait time in the queue, csr " So you're telling me to go " f" myself"! I could write a book on the job in a store
How about when they insist on to setting it up instore on their own "so that we can help them".
Everytime they get to a screen that has 2 options. Option 1 is CONTINUE and option 2 is CANCEL and they sit there thinking real hard. They say "okay what do I do now?"
Sometimes I say "well lets see here, there are 2 choices. What do you think we should do? Should we cancel this and just not set it up? Or should we continue?"
And they still look confused at me like "idk no one has ever made me do anything for myself and I'm not tech savvy?"
I set the expectation up front about the “set up at home” process. After the upgrade is completed and I hand them an iOS/android set up guide, they give me a blank stare followed up with:
“You’re going to set this up for me right”?
I’m like “remember, we just spoke about this”
“WHAT DO YOU MEAN YOU'RE NOT GOING TO SET THIS UP FOR ME, WHY AM I PAYING YOU GUYS $300 A MONTH”
- When a customer asks for a "sims" card instead of sim card.
- When a customer comes in for a specific phone, picks a different model due to a good deal, then when you go to get them accessories they tell you they already ordered it (yeah that iPhone 13 mini you came in for has the same case and screen protector as the Promax you walked out with).
- When setting up an iPhone and it gets to password...
Customer: "what is this? A password? I don't know of any password"!
Me: "You set it up and use it when you buy things or download apps".
Customer: "Well I need you to tell me my password"!
Me: "I don't know your password Mr. Customer only you would know that".
(What else do customers expect us to know, maybe their social security numbers too?)
- customer comes in..
Customer: something is wrong with my bill and you are gonna fix it!
Me: sorry to hear that, what kind of changes do you notice on the bill.
Customer: you tell me
Me: have you had any changes to the account recently?
Customer: idk...why don't you look?
Me: did you even look at your bill to see?
Customer: No that's your job!
- but customer service told me..(insert bu-----t reason customer was sent by CSR just to get customer off the phone)
- slow day customer comes in
"I thought you guys weren't open you're so slow hahaha"
Me in my head: you don't see the 6 reps piled up at the door as your drove by slowly and squinting into our crystal clear windows...
- I've been a customer for (insert years here) I demand a new phone for free and waive the upgrade fees or I will go to t-mobile. How dare you charge me...ME..a long time customer with bu-----t fees! So you are willing to lose that over not waiving my upgrade fees?
- the list goes on, too long.
What is your cellphone number ??
I don’t know I never call myself.
Well you know your adresss right ? Do you write to yourself then ?
When they ask if the CLNR is a new phone.. lmao no Mr. And Mrs Customer it's refurbished 100 percent.
When they walk in and shove the phone in your face and say "fix it!" or just start reciting off their phone number.
When customers get mad about security related things ie being authorized, 2fa account access codes and the such. Sorry for protecting your life.
@qui+1gmnyvfr...
Really? You're that incompetent that you don't know what the "main" number is?
You're the reason we restructured commission. We can't possibly pay people like you too little.
Me: Hello what is your number on the account ?
Customer : Ok let me give you the main number ....
Me: No I don’t need the Maine number just the New Hampshire one. 😂
Why do some customers insist on using whatever they believe the main number is ? We have always been able to open accounts using any number listed.
"Well, Verizon told me".... I've said, "How is Verizon doing these days. I haven't talked directly to Verizon in a bit"...
I’m a dinosaur when it comes to this stuff
Me, what's your phone number
D-mb A$$ customer, I don't know. I don't ever call myself.
Customer service told me to come here....
Fill in the blank with any of the thousand reasons they were sent to the store.
"I'm not technologically savvy."
Of course you aren't, that's why your standing in front of me asking me what you could have already googled for yourself.