In the retail stores it will be like this : Even though it’s pretty much the busiest season for retail traffic there will be zero leadership on the sales floor. Either the SM’s or GM will be on calls (why do they have so many calls during the busiest time of the year?) or greeting at the door. Reps will be left to wing it with no support. If your going to have any type of sales expectations then be able to inspect or help out with those expectations. The stores are clearly being set up for failure.
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Being an ExGm at Verizon the calls were annoying and throughout the day where the DM would interrogate each Gm on why each metric was down. I would rather be on the floor and help the sales specialist versus sitting their and getting lectured on what coaching and observations were done.
@3gfl+1jyAUVum . Well i guess you missed the whole “ team” selling change. The reps aren’t sales people they are specialists . People in “ sales “ get individual commission. Anyway i agree the management teams don’t get involved anymore since they are greeting and hanging out in back. They need help team selling and closing some additional products. Managers helped out much more prior to reduced staffing and being greeters. Verizon wants to go back to pre covid selling without individual commission and the staffing to back it up. Good luck with that. You can already see how that’s not working out for them this past year.
Maybe you should look for another job if you need your manager to sell for you. I would be embarrassed working in sales and complaining that manager isn’t doing it for me. If they not doing all the stuff they need to you think the Dm comes in and does it for them. Ridiculous entitled bunch of employees these days, sad to work with you. Good luck in life and living with your parents!
@ouf+1jyAUVum Well i don’t have a lot of sales experience and i don’t really care what i sell because it doesn’t directly benefit me. If the SM’ and GM’s care so much about numbers and wanting to look good then they should be getting involved in the sale. You see how that works now? Let’s put some value in those leadership roles because sitting in back or greeting at the door isn’t why you got promoted .
@+1jyAUVum Let’s not forget how many times these departments hang up because they don’t know how to fix anything.
I <3 transferring reps even though I can help them. Makes my day much better when I don’t have to deal with people that have no clue how to do their job.
The support he needs will be in the system, the POS will crash during activation. He’ll need to call activations. Activations will be manned by a third party rep that will transfer them to a corporate rep but the hold time will be high because thats what all the third party reps are doing and by the time you get someone that can help, your customer will have walked out the door. Oh and don’t forget to use click to call and select the wrong option so you grt sent to care who will transfer you between about 5 reps
Damn what support you need to sell a fu---n iPhone and apple watch combo on sale? Jfc learn some actual sales skills you glorified clerk.
Leadership has recognized this and there is a new strategy in place because you are 100% correct. Will see if the strategy is adhered to.