Does anyone know what is being said to the clients about the layoffs and who will be left to support them? I can’t imagine they are too thrilled about the timing of this with quarter end and year end work approaching. I’d be furious if I were a client and my level of support drops and my concerns aren’t heard. Would love to know what the reactions from the clients are. Anyone left care to comment?
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Client self service??? These guys cant get it right with experienced tech support people helping them out. They will be totally lost on their own.
BYOCSP
I was let go over 6 months ago. One of my banks contacted me via Facebook because she found out from my OOO that I was gone over 6 weeks ago and was never told. Now she cannot get management to call their largest client.
clients ask to speak to SVP's and GM's of the division or execs in Manhattan. Don't bother with the sales execs they are just cannon fodder. Transcribe the conversation for your legal team.
@zbb+1jimgbnU sounds like a consulting opportunity. “Sure, I will see what I can do. My rate is $200 an hour”
I've had clients hunt me down on social media platforms and message me because there is NO response. Nothing. I already depressed about losing my job and now I have to deal with this? I simply tell them I cannot comment but that I am so sorry and suggest they contact their sales manager. NO amount of severance is worth what this company is doing to me mentally.
Better client experience from common workspace for associate collaboration, cost reductions due to market conditions, and unifying common functions. Operate efficient and effectively.
@qvc+1jimgbnU If those talking points were anyone's like the contact center stuff we were having to write up for customer service late last year, they'll be an absolute lie - told clients we were hiring new reps to lower call time, amending hiring policies to let us hire reps to work remote across the country (which was the opposite of the truth with the RTO drum pounding and FB's demand that WFH end for everyone), etc.
I'm in government services and we are so understaffed that I was shocked to learn people were being laid off! If they want to save money, fire the executives!
The people who are responsible foe the clients are being given talking points to review. Hopefully clients will see through the nonsense.
I'm out now, but I wonder about this myself. I know a ton of smaller clients in the Credit Union world are practically helpless without software support to hold their hand through period end processes (to the point that many of them can't balance their own books without making a call or two). This is going to be a bloodbath.
Absolutely nothing. Upper management strategy is to deflect and deny. Deconversion lists grow by the day.
I spoke with a client they are aware of the issue, but the client is also dysfunctional as well, so what a car pile up.
@nax+1jimgbnU everywhere including BUs in cloud
Fiserv going with a self service model