Highly recommend speaking to an employment law attorney that does free consultations PRIOR to filing a formal ADA complaint. My attorney used the ADA complaint process as leverage for settlement (i.e., We won't file a complaint with the EEOC if they agree to settle). Many employment law firms work on a contingency basis for discrimination cases.
Generally, before any firm will be willing to represent you for legal action, you do need to file a complaint with the company to make them aware of your grievences/allegations so they have an opportunity to course correct. Nothing fancy or complex - just the facts and what you're requesting for resolution. Do this in writing via email to HR, either in addition to or in lieu of any text box/form on MyHR. If the original offender is a manager, address the email to them and HR. Request their response in WRITING. HR will frequently send vague emails requesting you to set up a call with them. Either refuse and request their response in writing again, or request prior authorization from HR and anyone else who may be joining the call for you to record the call. Use the bank's standard language for recording meetings and invite attendees to remove themself from the call if they do not agree to being recorded. Or invite someone to join you on the call as an advocate and witness. Or put them on speaker phone and invite a co-worker to be your silent witness. Ask them to take their own notes and sign and date it. In short, don't let them push you around on communication. Hold their feet to the fire but always remain neutral, factual, and repeat often your intentions to be cooperative and abide by company policies and processes.
Document absolutely everything and include dates, names & titles. Retaliation cases are built from a timeline of events and supporting documentation. Immediately retain a copy of every piece of documentation for your personal records offline. Be prepared for retaliation.
Depending on the disability, some states have more advantages laws. Regardless, there are strict Federal & state filing deadlines for ADA violations, so taking immediate action is key, whichever legal route you choose.
No, I cannot provide any details regarding my case. But I can confirm whomever commented that USB shies away from legal action is dead wrong. They came at me hard because they didn't think they did anything wrong. In reality, the top HR talent appears to either have fled or been pushed out because nobody knows wtaf is going on there. Even after blatant violations are confirmed, they will still aggressively double-down on trying to flip the script, gaslight and frame you for alleged policy misconduct, and relentlessly destabilize you. They funnel ADA accommodation requests through Reliance Matrix and it is an absolute dumpster fire behind the scenes.
Don't take my advice as gospel. Get professional legal advice. Best of luck. Give 'em he-l.