Entire GSOC team.
3 from Risk Intel
I don't know who else.
3 replies (most recent on top)
@mp "The Global Support Operations Center (GSOC) supports Insights’ Products, Services, Infrastructure and Platforms on a 24x7x365 basis. The Operations Center (OC) provides both Tier 1, Tier 2 level support using the ITIL (ITSM) Framework for tracking issues for the purposes of driving Service Delivery improvements and raising customer satisfaction scores. It is the OC’s mission to save business time by reducing escalations and improving operational efficiency through continued process improvements and automation improvements. Additionally, it is the responsibility of the Operations Center to reduce both incidents and problems through a process that isolates the problem and drives the changes to eliminate the incidents."
@mp Global Support Operations Center.
@OP what does GSOC stand for? Which location?