We still have the asset cap for last time we pushed people into products and services they don’t want or need and now branch employees are being taught by managers and district managers that our job is to try and get people to do loans and credit cards they don’t want or need. I’m a premier banker and have been told I have to do more credit card apps that any other branch banker. The only way to do this is to try to convince people to apply for credit cards they don’t want or need. Makes me ashamed to work for a company that just can’t learn from previous greed driven mistakes even though we are still paying for them now. By the way does anyone reading this want to earn 2 per cent back on all your purchases?
15 replies (most recent on top)
@@1fwb+1lFwIED6 If you're expecting praise for running away from the problem and then telling those who were left behind how to do their jobs better, then you shouldn't hold your breath.
There's nothing worse than a coward who runs from a bad situation only to turn around and tell others what they need to do. That's not leadership. That's a "Do as I say, not as I do" mentality. You aren't the hero that we need nor want at WF.
Way off track here. I was an ethicsline user when it was not cool and was blacklisted because I felt it wasn’t cool to lie to customers and game the system. Nope, I was and am a person that despised all of the filth coming out of southern CA and fought hard against that, ultimately moving my career away from retail. I took a salary decrease to do so-that’s how strongly I felt about it.
I’m also a person that believes not discussing products with a customer is making a financial decision for them without their knowledge or consent. A good relationship manager really listens and focuses on their customer and knows they are responsible for being the liaison between the firm and it’s customers and that a big part of that role is indeed talking about what the company offers in the spirit of informing and advising their customers.
The vast majority of Premiers I have encountered over the years in every geographic region I have lived in are one track ponies and solely focused on RIA. Honestly, it’s selfish and lazy. They are focused on what’s easiest to discuss and what will provide the greatest incentive. Prove me wrong. You can’t.
Premiers need to expand their skills and think about truly being an advisor, not just a conduit for their FA.
@@1pjl+1lFwIED6 The fact that you would even reference Shelley Freeman tells me all I need to know about you and your sales "advice". Looks like WF missed a few people and still needs to clean house and rid itself of everyone even remotely connected to the sales fraud scandal like yourself.
Premier bankers need to expand their repertoire from only focusing on RIA. Customers of all stripes need, want and use credit cards. Your job as a relationship manager is to talk about that with your customer and learn what motivates them to choose the cards they use and share information about ours, focusing on the benefits that matter most to the customer. Then it’s their choice if they like what you are offering or not. If you are truly skilled, your apps will naturally be there. I worked in sales for half my career and always prided myself of doing it the honest, customer focused way. Guess what? I hit my goals, even during the dark days of intense sales pressure.
Premiers are paid the most of any branch employee, often making more than their managers. Why? Because you work with the customers with the greatest, most complex needs-hence the most profitable customers, but that only works if you are doing your job and taking a holistic view of the customer and truly managing the relationship. There’s more than RIA.
Those of us who aren’t customer facing any longer get paid because the sales team is doing their job. Count your lucky stars you aren’t working under a Shelley Freeman circa 2008! Try to have a more open attitude and truly learn about the products and services we offer. Be curious about all of your customers financial needs and offer products to them. If you truly have this focus, you can hit your goals and sleep at night because it’s ethical. It will take effort, but you and quite frankly, your customers will be better for it.
Branches are not being pressured for sales at all. But the time of being able to not be proactive about discussing products will have to go away if we are to grow and satisfy our customers’ needs. The company needs all of us to do our jobs to the best of our ability!
@eoi+1lFwIED6 - that made me lol so hard. Did they send you to a mandated drag show too?
You are asked to do your job legally. The old ways were I don't care if the client agrees or not.
Good criminals, like WF, learn from their crimes, so they do them better the next time.
I totally agree with @laf+1lFwIED6
you've got to take this to the media.....
question....weren't the sales goals changed so the temptation to cheat no longer existed?
@kif, the point is that he/she is being pressured by management. As I recall, this was similar to the scandal as the opening of accounts without customer permission was also a result of employees feeling pressured.
no different than any other place of business. every flight I take they are trying to sell their credit card, even Walgreens tries to sell me their credit card when I am at the register, as if the check out line isn't long enough. if you don't like the requirements of your job then find another one. also, trying to sell someone a credit card is not the same as opening one up for them without their knowledge.
Take it to the press, but ask to remain anonymous since Wells Fargo would retaliate.
P.S.—The comment about 2% back on purchases had me in stitches. 😁
I believe it. The Active Cash Card (2% on all purchases) is something Charlie is extremely proud of and will want to use the number of customers holding it as his claim to fame. Sounds silly, but they are marketing and pushing it hard.
Remember we were making fun of this headline 18 months ago? “Wells Fargo CEO Goes on Offense With New Credit-Card Lineup.”
Wells Fargo always goes overboard on anything it does whether it be a new product, DE&I, cost cutting, pushing managed money, surveys, layoffs etc.
I was told that either become trans or get a lot more credit applications. I guess I’m going to have to pretend to be trans. I wish I didn’t have to though
Already got the Active Cash account. All sales is about talking to people about what they need before they even knew they needed it. I think 2% cash back is a great card plus the cell phone coverage. Not many cards carry the built in insurance. Could save someone who's paying ATT $5/month to insure their phone.
There's your pitch, now get out there and dial for dollars
Was told to get three credit apps a day or I’m going to be demoted