As a Sales OD in US Commercial, it is obvious we need more specialist engineers as our portfolio SEs are not able to discuss technologies and architectures beyond route switch. It is a disaster and we need engineering specialists. Our Area SE Director is unwilling to raise the concern.
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@12d 'pecialists aren’t supposed to call on customers'
The teams are in sales an have a target
Please explain how any sales job salaries you to not pick up the phone
Too long lazy people hid by being a specialist, who only can read a PPT just as well as the AM
I’ve met many SE’s who dont’ know what a VLAN or Trunk port is.
@jd specialists aren’t supposed to call on customers the account team does and brings the specialist in for deeper dives. In most cases many of the specialists had better relationships with the customers because they actually brought the value the customers wanted. You obviously in portfolio sales and think the job can be done in power point and then going to lunch.
@p4 let me call someone else in Cisco to answer this for you.
@jy So what is DCHP, exactly?
We need SE's so that way they can overpromise and underdeliver while telling the customer "let me get back to you" when they ask what DCHP is
I dread to think what phase 2 of this sh-t show looks like…
@jd+1m3x575xy the spcialists only call me month end to ask for numbers, if only they bothered to call a customer instead
If specialists called on customers instead of giving each other hand jobs on internal calls all day we wouldn't be in this boat. It's called sales.
more SEs so someone can read a manual for them
this is what happens when you have nonsense managers hiring people from recruitment
It’s funny you think they can even have a route / switch discussion.
they will get better and they have the power of AI
having interacted with your Commercial AMs I conclude you don't
you need to hire the right people that have basic understanding of technology / willingness to learn.
teams don't even call customers just rely on partners
@OP How are the AEs doing managing calls with AI and then bringing in SEs for the next call?
Here is a neat idea. Why dont you call Oliver and ask him who he stole LFG from?
Also ask him why he implemented a change Jeff S. pushed for and got FIRED for.
At the same time ask chipmunk cheeks Patrick wtf he thinks he is doing?
There is WAAAAY to much "yes sir" going on and ZERO "he-l no I'm not sc--wing over my reports this way"
This company is a cesspool of sh-t mgmt
Hey, here is a neat idea. Call OT and tell him LFG is a FU--ING DISASTER. While you need specialists, the specialists need their fu--ing roles back cuz they su-k at portfolio.
#fu-kcisco