Holy mind sc--w moment. QoS is based on hours worked. Imagine you open. 1 hour not contribution, two 15 min breaks in the day. 1.5 hours wasted towards your score. They are punishing us for working on the clock.
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Will they fire any of the reps for poor performance on Qos? Or what's the point of it?
we found out that QoS hasn't been reporting accurately with time, and also accessory sales transferred to BPK ring out in ENC for no rhyme or reason... what a joke..
It is compared to hours worked and the national average... meaning your peers who experience the exact same issues of long holds and system issues.. its a pretty honest assessment imo
The QOS is based on how much sales dollars in each category of pull through , accessories , and protection. Phone gross adds. It’s comparing you to the national average of contribution. This is all compared to your peers nation wide. RIS has nothing to do with it. The contribution number is separate and based on sales transactions performed per hour. Tech support and some card changes don’t affect it. You should all get with your manager because some of you are confused l
I’m not saying RIS is what got me one bar. The system is so broken that you can be a top performer with one bar because of high volume. 2 RIS detractors plus one bar in any category is an action plan.
Wait, you get two 15 minute breaks?
@jwt+1cBdRJ5I The contribution report does not factor in RIS when arriving at what bar level you are at. Fake news. I agree with other poster that Verizon is in no shape to let go or push out any rep.
Nobody takes it seriously? Explain why I'm on an action plan because I had 1 bar. I consistently lead my store in activations, pull through and insurance, but because I had two detectors last month, they are pushing me out.
The rep that refuses to take tech support and hides in the back has 5 bars. The rep that actually does their job has 3 or 1 bar. They clearly want more money than making customers happy.
The way I see it is Verizon is lucky to have anyone showing up for work. I feel the reps have so much power now so nobody takes QOS and contribution reports that seriously . Everyone is just trying to make it through the day being short staffed and all.
Forgot to add 30 mins closing. Not to mention the time on hold for errors. How do they expect to hold people accountable to this nonsense.