I read a lot of these post and here’s what I can gather. The IT folks sold out by VZ hate the company, the Mgmnt Employees hate the union, and the union workers are co--y lazy and arrogant.
So here’s where everyone can capitalize. The truth is VZ wants to be a tech company but they will never ever achieve that with the ingredients it has, ( India , Managers, Union )
The only way they can achieve this is to actually make the tech jobs union, agree on a better contract that actually allows the company to fire bad workers, train union in the high tech space. Union can handle basic IT administration tasks without needed to outsource. They have no choice because unless they want a political fight they will have to renew the contract. There is no way the union will just go away.
IT professionals with actual valid skills will have to unionize eventually.
Then the union haters will have no choice to comply, managers will actually manage and India can go to he-l.