Verizon Stores to Offer 'Touchless Retail'
BY Dow Jones & Company, Inc.
Verizon Communications Inc. (VZ) said Friday it will offer "Touchless Retail" for shoppers, which includes "both physical and digital changes to reduce the number of physical touchpoints, while streamlining the customer shopping experience."
Touchless Retail allows customers to set in-store appointments for troubleshooting or pickup and lets them learn about in-store safety measures, including face-covering requirements.
"Many of the changes introduced were not simply in response to the pandemic but in response to consumer preferences for more efficient, digital-based transactions," Verizon (VZ) said.