Just when you think Fiserv cannot be more of a joke, they take down Zelle, banks, credit unions all over. So who caused this latest debacle?
15 replies (most recent on top)
not sure why you're attempting to spread this narrative that the outage was caused by reboots... this was a network outage.
The truth hurts as evidenced by the down votes on the server reboot debacle. Yes I can confirm approximately 7000 servers were rebooted by mistake. Is fi going to tell anyone the truth? Cats out of the bag.
@nv+1jta01wqk So wrong.
Well rebooting all servers would take things down and that happened Thursday evening. A script was run that restarted thousands of servers. Some came up fine however many needed manual intervention.
Fastest RCA and FAQ turnaround in Fiserv history. It appears our coworkers worked through the weekend on this one. ML is setting the tone.
There you go @hh+1jta01wqk blame unverifiable “overseas “ employees! Yeah ok.
Wasn't just the line cut. Redundant/backup connection was down. Then the Verizon cut with no
failover, a major network config done by incompetent staff overseas and the inability to go into DR. A mess that should not of happened and the inabilty to DR.
Verizon line cut, same as before. Can’t blame it on Verizon though bc when it happened before we promised we’d build true redundancy.
Several banks called me on this Friday May 2 outage. I told them we we would provide the RCA and then discuss it. I'd like to say more but I can't.
This was due to a fiber cut. Yeah right.
It was me. Sorry to all those affected. My bad.
Ah, so that's what happened?! I attempted a Zelle transfer from my Navy Fed account yesterday like three times and kept receiving an error message. Never happened in all the years I've had the service. I had to resort to a different transfer method.
Come on Fiserv! Don't give Frank the satisfaction! We don't need him and his draconian leadership. Don't give him a reason to try to stay. 😩
Networking...
The buck starts with Frank and works its way down until someone can't shift the blame.
Change control and they had to do a rollback. Psft!!😂😂😂😂