Awesome, which region will be next, would love to get hit hard in the out of region west!
15 replies (most recent on top)
For those who don’t know the union Mobility call center in Orlando (Research Pkwy) is slated for closure. There is a 5 year closure plan and we are about 4 years into that plan. I tried to notify CWA leadership during the last contract negotiation, but apparently that fell on deaf ears. That said…hey CWA folks…the StankPot is coming for you!
Quit picking on SE region. We always bear the brunt of emplyee rights icing and I'm sick of it. Why not drain the swamp in NJ? Way, way, overstaffed, they cannot justify even half the number of employees there. Or how about the MW region, completely out of control, what do these cats put on their timesheets everyday? Need to have all employees document their accomplishment weekly, this would help drain the swamp real quick. Cally and Wash state, also way, way overstaffed. Time to rightsize T now.
That was excessive. :/ A link would have sufficed.
State Exchange Working
Agreement
AL DCTR Core - CWA D3 AL FLRN Core - CWA D3 AL BRHM Core - CWA D3 AL BRHM Core - CWA D3 AL BRHM Core - CWA D3 AL BRHM Core - CWA D3 AL BRHM Core - CWA D3 AL BRHM Core - CWA D3 AL MTGM Core - CWA D3 FL BYBH Core - CWA D3 FL FTLD Core - CWA D3 Oraganizational
Unit SWINK, CRISTY TOWNES, CHAD TOWNES, CHAD SWINK, CRISTY TOWNES, CHAD RIVERA, MAYRA TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD KORTE, KEITH TOWNES, CHAD 2QTR2025 SE Surplus Declaration
Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
LINE TRANSLATIONS SPECIALIST 4
Central Office line programming via the MARCH
system on legacy/POTS phone lines 06-28-2025
Technological/
Operational Efficiency
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
DISPATCH ASSISTANT 8
Assign managed services, installation, and
maintenance work to technicians. 06-28-2025 Economic
FACILITIES ASSIGNMENT SPCLST 14 Facility assignment on Copper networks 06-28-2025
Technological/
Operational Efficiency
OFFICE ASSISTANT 1 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
OFFICE CLERICAL ASSISTANT 2 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
SERVICE REPRESENTATIVE 73
Loads, investigates and resolves billing disputes
for Wholesale Customers for TDM, Private Line,
and AT&T Switched Ethernet services. 06-28-2025
Technological/
Operational Efficiency
SYSTEMS TECHNICIAN 2
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
SERVICES TECHNICIAN 5
Repairs and maintains outside cable facilities
and premise services wires. May perform all
duties of a Service technician. 06-28-2025
Technological/
Operational Efficiency
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
1
State Exchange Working
Agreement
FL FTLD Core - CWA D3 FL FTPR Core - CWA D3 FL JCVL Core - CWA D3 FL MIAM Core - CWA D3 FL MIAM Core - CWA D3 FL NDAD Core - CWA D3 FL FTLD Core - CWA D3 FL FTLD Core - CWA D3 FL FTLD Core - CWA D3 Oraganizational
Unit TOWNES, CHAD SWINK, CRISTY TOWNES, CHAD TOWNES, CHAD SWINK, CRISTY TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD 2QTR2025 SE Surplus Declaration
Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
OFFICE ASSISTANT 1 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
SYSTEMS TECHNICIAN 3
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
FIELD SERVICES TECHNICIAN 2
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
OFFICE ASSISTANT 4 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
FIELD SERVICES TECHNICIAN 2
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
CUSTOMER SERVICE ASSOCIATE 20
The CAB team takes phone calls and chats from
external AT&T Business customers. These
customers are looking to create trouble tickets,
get status on an existing trouble ticket, or
escalate on an existing trouble ticket. 06-28-2025
Technological/
Operational Efficiency
CUSTOMER SERVICE ASSOCIATE 41
Retail Order Creator (TDM/Strategic) - Issues
service orders for Retail TDM/Strategice Products 06-28-2025
Technological/
Operational Efficiency
CUSTOMER SERVICE ASSOCIATE 10
Issues service orders for IP Broad Band (IPBB)
products 06-28-2025
Technological/
Operational Efficiency
2
State Exchange Working
Agreement
FL FTLD Core - CWA D3 FL FTLD Core - CWA D3 FL WPBH Core - CWA D3 FL WPBH Core - CWA D3 GA ALBY Core - CWA D3 GA ALBY Core - CWA D3 GA ALPR Core - CWA D3 GA ATLN Core - CWA D3 Oraganizational
Unit TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD SWINK, CRISTY SWINK, CRISTY TOWNES, CHAD TOWNES, CHAD 2QTR2025 SE Surplus Declaration
Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
MAINTENANCE ADMINISTRATOR 3
The CAB team takes phone calls and chats from
external AT&T Business customers. These
customers are looking to create trouble tickets,
get status on an existing trouble ticket, or
escalate on an existing trouble ticket. 06-28-2025
Technological/
Operational Efficiency
SERVICE CONSULTANT 14
Retail Order Management (TDM/Strategic) -
Project management support for complex
TDM/Strategic Products 06-28-2025
Technological/
Operational Efficiency
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
SYSTEMS TECHNICIAN 2
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
SALES ASSOCIATE 2
DAC (Digital Assistance Center) Tier 3 - providing
support for customers and Tiers 1 and 2 in
handling issues such as password resets
involving our digital presence (i.e. - ATT.com,
etc.) 06-28-2025
Technological/
Operational Efficiency
SERVICE REPRESENTATIVE 31
DAC (Digital Assistance Center) Tier 3 - providing
support for customers and Tiers 1 and 2 in
handling issues such as password resets
involving our digital presence (i.e. - ATT.com,
etc.) 06-28-2025
Technological/
Operational Efficiency
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
ELECTRONIC TECHNICIAN 18
Service Assurance Support for Legacy TDM
products and services. 06-28-2025
Technological/
Operational Efficiency
3
State Exchange Working
Agreement
GA ATLN Core - CWA D3 GA ATLN Core - CWA D3 GA ATLN Core - CWA D3 GA CHMB Core - CWA D3 GA CNYR Core - CWA D3
GA NRCR Core - CWA D3 GA PWSP Core - CWA D3 GA THSN Core - CWA D3 Oraganizational
Unit TOWNES, CHAD RIVERA, MAYRA TOWNES, CHAD TOWNES, CHAD PARADISE,
MICHAEL TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD 2QTR2025 SE Surplus Declaration
Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
OFFICE ASSISTANT 1 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
OFFICE CLERICAL ASSISTANT 1 Clerical / Administrative 06-28-2025
Technological/
Operational Efficiency
FIELD SERVICES TECHNICIAN 2
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
ELECTRONIC TECHNICIAN 8
This role involves performing maintenance on the
Network Transport Layer 1. 06-28-2025
Technological/
Operational Efficiency
SYSTEMS TECHNICIAN 4
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
4
State Exchange Working
Agreement
GA TUKR Core - CWA D3 LA NWOR Core - CWA D3 MS JCSN Core - CWA D3 NC CHRL Core - CWA D3
NC CHRL Core - CWA D3 NC RLGH Core - CWA D3 SC CMDN Core - CWA D3 SC CLMA Core - CWA D3
Oraganizational
Unit TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD SCHUTTS,
WILLIAM TOWNES, CHAD TOWNES, CHAD TOWNES, CHAD PARADISE,
MICHAEL 2QTR2025 SE Surplus Declaration
Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
SERVICE CONSULTANT / CPE 1
Service Consultants meet with customers and
gather information pertaining to their specific
TDM, VOIP, KEY, or PBX solutions. Service
Consultant will assist in the planning-and
programming phase of systems as well as the
training of end users after and during installation. 06-28-2025 Economic
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
DIGITAL TECHNICIAN 2
Technician responsible for Digital Electronic
work in the AT&T Network. 06-28-2025 Economic
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
FIELD SERVICES TECHNICIAN 1
A Field Services Technician places wire or cable
on customer's premises from designated
equipment rooms to specified locations per work
orders and wiring diagrams/plans. May work
outside and aloft. 06-28-2025 Economic
SYSTEMS TECHNICIAN 1
Systems Technicians install, configure, maintain
and test TDM, VOIP, KEY, and PBX systems
including hardware, software, and network
components. 06-28-2025 Economic
COMMUNICATIONS ASSISTANT 9
Legacy CTS RBOC TDM (Southeast & Midwest)
and associated work center responsibilities. 06-28-2025
Technological/
Operational Efficiency
5
State Exchange Working
Agreement
TN NSVL Core - CWA D3
TN KNVL Core - CWA D3 TN RPLY Core - CWA D3 TN RPLY Core - CWA D3 2QTR2025 SE Surplus Declaration
Oraganizational
Unit Job Title at Risk # Number
Surplus Function Displacement
Date Surplus Classification
PARADISE,
MICHAEL ELECTRONIC TECHNICIAN 1
Responsible for the maintenance and repair of
Remote Testheads, supporting legacy products
such as Plain Old Telephone Service (POTS) lines
and wireline Time-Division Multiplexing (TDM)
circuits. 06-28-2025
Technological/
Operational Efficiency
TOWNES, CHAD SERVICE CONSULTANT / CPE 1
Service Consultants meet with customers and
gather information pertaining to their specific
TDM, VOIP, KEY, or PBX solutions. Service
Consultant will assist in the planning-and
programming phase of systems as well as the
training of end users after and during installation. 06-28-2025 Economic
KORTE, KEITH FACILITY TECHNICIAN 1
Perform provisioning/maintenance functions to
provide/maintain telecommunications services
to customers. 06-28-2025
Technological/
Operational Efficiency
KORTE, KEITH SERVICES TECHNICIAN 2
Perform provisioning/maintenance functions to
provide/maintain telecommunications services
to customers. 06-28-2025
Technological/
Operational Efficiency
Getting rid of legacy employees. They need to move into the 21st century with employee skills
Reminds me of the year 2000. Maybe more surplus this year..
Looked at the CWA page. Seems like a lot of those jobs are from the legacy era.
Majority Business Field Services.
Now Midwest, West and Southwest knows what’s coming.
AFO will be hit with much bigger numbers by end of year.
Link to citation?
Was this Wave 1?
"If true, congrats or condolences to those impacted. The perception of “management” as you all call it is unfounded. Most of “management” are just office workers. Similar to you just a different job, they don’t manage anyone and have no union protections. You all really shouldn’t hate on them so much. They get treated like trash as is."
The union employees have managers goofball. Their job is to manage a team. When their teams they get paid to manage get laid off they have no work. You think call centers have service reps without managers? Duh.
If true, congrats or condolences to those impacted. The perception of “management” as you all call it is unfounded. Most of “management” are just office workers. Similar to you just a different job, they don’t manage anyone and have no union protections. You all really shouldn’t hate on them so much. They get treated like trash as is.
Management is so fat they can't even figure out where to start the liposuction.
A coffee cup full out of a lake.