My Final Analysis on Frank Bisignano

In a short sentence Frank was not normal, nothing about him.

His micro-management - Not Normal
His lack of trust for anyone - Not Normal
His habit of everything is fire drill - Not Normal
His greed - never shred one cent of his billions to do anything for our associates - NN
His meanness and how he would talk about people who worked for him for years like Himanshu Patel and Suzan Kereere - Not Normal
His tendency to attack his own people, many of which had given 29-25 years becaue they lived somewhere other than NJ - Not Normal
His lack of investment to fix our customer service and tech problems - Not Normal

The fact that we are used to it is not justification for his poor leadership, I hope Mike sees that nothing that Frank did was normal and choses to just be a good human being. The rest will take care of itself.

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@df AMEN! We are here...and it's not good.

Several decades Fiserv core bank here. Jeff bit off more than Fiserv could chew and didn't seem to have a clear vision. Frank slashed and ruined customer service. So now you had a company going a hundred different directions and less people doing it with no focus on the #1 priority, it's customers. Mike Lyons had a huge mess to clean up.

Frank's M.O. was always about mass layoffs. Going back to when he was head of First Data in Omaha. I never wanted to work there because people there were always looking over their shoulder for another round of layoffs.

who cares about your analysis.
weirdo

Frank Bisignano also sh-t the bed in the first quarter, leaving MIKE TO Clean it up! --- Not Normal

Good riddance. Tore down the Fiserv culture and brought in a bunch of wrecking ball execs who treated people like dirt and frustrated clients. 5 years of chaos.

Won’t be missed at all.

He is the warthog from always sunny in Philadelphia, (Frank Reynolds corporate persona).

Client: can you be more specific about customer service levels? I assume it’s the timing of issue resolution, which cannot improve with current staffing levels and tenure. Or is it something else?

As a client (oh, yes, we are here too), I seriously hope the customer service levels improve w/ new management. Even we know that the way Fiserv operates is not normal.

Gibblets

Good post. Good riddance, FB.

I like how FB claimed to be an expert in operational effectiveness and then GC comes out and say our biggest problem is operational effectiveness - wtf has FB been doing for the past 5 years...

FB is the king of "slash and dash" and this new CEO will be left holding the bag!

John Gibbons also has many of these Not Normal tendencies. Time for him to join Frank or retire.

Thread regarding Fiserv Inc. layoffs

My Final Analysis on Frank Bisignano

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