I really don't know how the leadership thinks that understaffed teams can achieve good results and meet their expectations.
I hoped that the problem of understaffing would be addressed because it's become impossible to work with so few people, but it seems that there is less and less hope that this issue will be resolved in the near future?
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I'm always amused with the sociopathic responses from shills on this board. "Trim the fat"...lol. Its all at the top you bozos. You know...the folks that refuse to fly commercial class, that turn their noses up at 15% bonuses, that agree that Chief Morale Officer, Chief Pencil Sharpener, and Chief Badge Monitor officer are necessary positions, because they're buddies or family.
And you wonder why the laborers of your wealth despise you.
Basically the name of the game is to quit living your life for the company, do your job and not extra. Based off of other comments, raises dont even match cost of living, 401k match is non existent. i know some like to say quiet quitting, but its really just doing your job and not extra hoping for notice or a pet on the head.
Y’all remaining people have to leave in order for leadership to understand. It took forever for me to leave because I’m not a good interviewer, but reach out to coworkers that already left and that’s the best way to get in somewhere else
cut fat
@1vvm+1lJwqR0a is right on embrace the suck. I did for 2 years however it took a toll lying to clients and prospects every day, after some time it begins to tarnish your reputation and impact self-worth. I was lucky enough to have a manager put my hat in the ring got my package took several months off. While I am working again not making nearly as much as I did with Fiserv I can sleep at night and look myself in the mirror.
It’s actually called laying flat.
Invented by the Chinese millennials and migrated to fiserv.
Seen office space? Meeting with the Bobs? I actually do about 10 minutes of solid work…
Helps out when working at Fiserv.
"It’s called being flat, lean and efficient. That’s what drives profits and the stock price. Keep up or move on"
Oh look, one of the corporate boot lickers put down his champagne long enough to chime in from daddy franks yacht. How adorable.
Fiserv is properly staffed. The problem is that your standards for quality and productivity and higher than Fiserv's. You need to change yourself to match the leadership.
Once you learn to 'embrace the suck', you will no longer be worried about things like 'quality' or 'helping the clients'.
The leadership knows what they are doing. That is why they get paid 250 times more than you get paid.
It’s called being flat, lean and efficient. That’s what drives profits and the stock price. Keep up or move on
We haven't started this years work yet except one or two projects (around 50 planned). Its already end of Q1. Time to make all those estimates for next year. lol
@dal+1lJwqR0a AI and Knowledge base articles only work when there is detailed documentation to mine in building the response repository. Jokes on them most Fiserv cores have at best poor documentation.
Good luck.
Since RTO, I am no longer able to use the time saved commuting finishing more tasks.
Since they no longer pay for training, I make sure I fit time into the standard work week to up-skill.
Since they implemented continuous, no -performance based layoffs, I use any other overtime I would have spent working to instead apply for other jobs.
Management has completely broken any employee loyalty & good will.
Managements strategy is AI and Knowledge base articles. They honestly think clients are going to attempt to use the cr---y Inquiry Point joke of an application to search for KB articles to fix their own problem. This is hilarious because most clients are as d-mb technically as the people now in charge of Fiserv. But mgmt sure is good at flapping their gums and listening to themselves spew how we do not need to hire more bodies.
It's just going to get worse. The time to get out is now...
Working all those extra hours continues to tell them that you have enough people.
Get some work life balance and put in good effort will show the work isn't getting done.
Will they hire more people? Probably not. But the trend will show understaffed for what time the team has available.