@c8 don’t worry, they speak English through Google Translate.
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This has been in the works for a long time. My customer facing group was affected early this year from this restructuring. VP said we had about 6 months. I was laid off much quicker than that. Turns out they’d hired and trained a fleet of Filipinos months before our announcement. Ended up having to train them on our US accounts and then laid off when they passed some test. I expect all customer facing groups to be affected in some way. Basically anything that could potentially be outsourced will be outsourced.
Star Tribune article 10/12 said people could be cut in the near term - 2 years out and any time in between or not be impacted..
@cx where are you hearing this? I am seeing them trained on US accounts
No, just Tagalog , Spanish and French, po
do we need to learn to speak Filipino?
Yes. All the CS and CIR roles globally are moving to Philippines. Read the other threads. “Leadership” isn’t giving timelines. But if they are really soulless, maybe a Christmas announcement?!?!