Thread regarding Fiserv Inc. layoffs

Their answer is AI and all the new hires in kC

agreed
I used to spend after hours with clients on the west coast but not anymore. You want me in 9 hours I will not work outside of it and I hate to do it because our clients are seriously not the ones asking us to be in office as much as leadership wants to say they care. They don’t.

All the client support started were either RIF’ed or they quit on this dumpster fire.

DNA could be great, if any actual money was invested into anything in it except UX - which is still absolute cr-p and clients hate it. The biggest problem with DNA is that all the best, long-term knowledge is gone from Fiserv. Client service is in the toilet and clients cannot rely on Fiserv for accurate, functional knowledge of the system. Also, offshore care reps will just do whatever a client asks - even if it's wrong. Either their directive is not to correct, or they don't know what they're even actually doing. I think it's the latter... we have to clean up after them all the time. Fiserv needs to recode DNA fully and get people in client service who actually know US banking, know how DNA works, and understand the difference between in house and data center needs. Biggest client complaints right there... all service-based. DNA could really be great, but Fiserv doesn't care it seems.

And it will get much worse before there is the slightest hint of improvement on any front.

@bv…

I hear you. I’m in a completely separate area and haven’t heard the town hall, but agree that there has been a massive downturn in morale around here.

Everyone’s resentful and it’s starting to show.

The amount of bullsh-t in that meeting was astounding. Typical boasting and back patting. "The client said they've never seen something like this." or "Now they consider us partners". I don't really believe any of that.

DNA is a dinosaur it looks like a product from 1995, and we can't even be bothered to put lipstick on the pig. We invest almost nothing in trying to actually improve the product and it shows. Fiserv is a bunch of amateurs trying to sell a product that was built my skilled people that were forced out of the company because they lived too far from a center of "excellence".

KB's attempt for an employee feel good moment comes across super weak. Doubling down on "just work harder" is more of the same. I'd like to give KB the benefit of the doubt. I think he's stuck in a situation where he can't make the situation better so he has to tow the line.

The change in how employees feel is obvious. I know people that used to put extra work in, they would happily go the extra mile. Now they are sour and quiet. Everyone is cold and unfriendly.